Hermes

3 weeks ago

Client Relations Agent (Fluent in Swedish and English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Represent Hermès as a Client Relations Agent for Benelux-Nordics, serving as the main point of contact for end customers via telephone and digital channels. Provide an omnichannel customer experience, ensure high-quality relationships with customers and stores, share detailed product and reservation information, and guide customers through purchasing, returns, and exchanges with proper store follow-up.

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Act as a representative of Hermès to ensure customer satisfaction across Benelux-Nordics.
•Advise customers by telephone and via digital channels, delivering a high-quality omnichannel experience.
•Maintain strong relationships with customers and stores in line with the company service philosophy.
•Provide comprehensive product information, including features, availability, and reservations.
•Explain purchasing, returns, and exchanges procedures and ensure follow-up with the relevant store.

Key Requirements

•Experience in the hotel, retail, or e-commerce sector, ideally dealing with a sophisticated international clientele.
•Excellent verbal and written communication skills in Swedish and English; knowledge of Norwegian, Danish, or Finnish is a plus.
•Strong customer service mindset with empathy, interpersonal skills, and the ability to put the customer at the center.
•Organized with the ability to prioritize, and comfortable working in a fast-paced environment with strong stress and conflict management.
•Proficiency in using a variety of software applications and the ability to handle multiple programs simultaneously.

Experience:6+ yearsRetailE-commerceHospitality

Skills:Customer serviceEmpathyInterpersonal skillsVerbal communicationWritten communicationOrganizationPrioritizationStress managementConflict managementTeamworkAssertivenessAnalytical thinkingSelf-reliance

Languages:SwedishEnglishNorwegianDanishFinnish

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

3 weeks ago

Client Relations Agent (Fluent in Swedish and English)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Belgium

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Act as a representative of Hermès to ensure customer satisfaction across Benelux-Nordics.
•Advise customers by telephone and via digital channels, delivering a high-quality omnichannel experience.
•Maintain strong relationships with customers and stores in line with the company service philosophy.
•Provide comprehensive product information, including features, availability, and reservations.
•Explain purchasing, returns, and exchanges procedures and ensure follow-up with the relevant store.

Key Requirements

•Experience in the hotel, retail, or e-commerce sector, ideally dealing with a sophisticated international clientele.
•Excellent verbal and written communication skills in Swedish and English; knowledge of Norwegian, Danish, or Finnish is a plus.
•Strong customer service mindset with empathy, interpersonal skills, and the ability to put the customer at the center.
•Organized with the ability to prioritize, and comfortable working in a fast-paced environment with strong stress and conflict management.
•Proficiency in using a variety of software applications and the ability to handle multiple programs simultaneously.

Experience:6+ yearsRetailE-commerceHospitality

Languages:SwedishEnglishNorwegianDanishFinnish

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn