Client Relations Agent (Fluent in Swedish and English)

Hermes
Belgium
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 6+ yearsSkills: ["Customer service","Empathy","Interpersonal skills","Verbal communication","Written communication","Organization","Prioritization","Stress management","Conflict management","Teamwork","Assertiveness","Analytical thinking","Self-reliance"]

Represent Hermès as a Client Relations Agent for Benelux-Nordics, serving as the main point of contact for end customers via telephone and digital channels. Provide an omnichannel customer experience, ensure high-quality relationships with customers and stores, share detailed product and reservation information, and guide customers through purchasing, returns, and exchanges with proper store follow-up.

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FursaFursa
Hermes
Hermes
2 months ago

Client Relations Agent (Fluent in Swedish and English)

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Last checked: 3 hours agoStatus: Live

Job Summary

Represent Hermès as a Client Relations Agent for Benelux-Nordics, serving as the main point of contact for end customers via telephone and digital channels. Provide an omnichannel customer experience, ensure high-quality relationships with customers and stores, share detailed product and reservation information, and guide customers through purchasing, returns, and exchanges with proper store follow-up.
Location: Belgium
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Act as a representative of Hermès to ensure customer satisfaction across Benelux-Nordics.
  • •Advise customers by telephone and via digital channels, delivering a high-quality omnichannel experience.
  • •Maintain strong relationships with customers and stores in line with the company service philosophy.
  • •Provide comprehensive product information, including features, availability, and reservations.
  • •Explain purchasing, returns, and exchanges procedures and ensure follow-up with the relevant store.

Key Requirements

  • •Experience in the hotel, retail, or e-commerce sector, ideally dealing with a sophisticated international clientele.
  • •Excellent verbal and written communication skills in Swedish and English; knowledge of Norwegian, Danish, or Finnish is a plus.
  • •Strong customer service mindset with empathy, interpersonal skills, and the ability to put the customer at the center.
  • •Organized with the ability to prioritize, and comfortable working in a fast-paced environment with strong stress and conflict management.
  • •Proficiency in using a variety of software applications and the ability to handle multiple programs simultaneously.
Experience:6+ yearsRetailE-commerceHospitality
Skills:Customer serviceEmpathyInterpersonal skillsVerbal communicationWritten communicationOrganizationPrioritizationStress managementConflict managementTeamworkAssertivenessAnalytical thinkingSelf-reliance
Languages:SwedishEnglishNorwegianDanishFinnish

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn