Coordinator, Retail Training & Communications

Levi Strauss
São Paulo
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Project management","Stakeholder management","Continuous improvement","Presentation development"]

Own retail training and communication programs that enhance the employee and consumer experience across Levi Strauss retail and franchise locations in Brazil. Plan and execute learning journeys, onboarding, product education, and sales capability development, while managing LMS and communication platforms for governance, engagement, and continuous improvement. Drive Retail Excellence initiatives, coordinate national events and forums, and use training and business metrics to measure impact and optimize performance.

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Levi Strauss
Levi Strauss
3 days ago

Coordinator, Retail Training & Communications

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Last checked: 5 hours agoStatus: Live

Job Summary

Own retail training and communication programs that enhance the employee and consumer experience across Levi Strauss retail and franchise locations in Brazil. Plan and execute learning journeys, onboarding, product education, and sales capability development, while managing LMS and communication platforms for governance, engagement, and continuous improvement. Drive Retail Excellence initiatives, coordinate national events and forums, and use training and business metrics to measure impact and optimize performance.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead planning and execution of retail training and communication strategies, including learning journeys, onboarding, product education, and sales capability development for store teams.
  • •Manage and optimize retail communication and learning platforms, ensuring content governance, user engagement, reporting, and continuous improvement across Brazil.
  • •Drive Retail Excellence programs such as customer experience, recognition, onboarding, engagement campaigns, mystery shopping, and incentive programs.
  • •Coordinate national retail events, leadership meetings, and franchise engagement forums with cross-functional teams and global stakeholders.
  • •Analyze engagement, training, and business performance metrics to measure impact and identify opportunities to improve the retail employee experience.

Pay and Benefits

Perks:Annual BonusHealth InsuranceDentalMeal AllowanceMobility BenefitFree TherapyEmployee Discount

Key Requirements

  • •5+ years of experience in training, retail operations, learning & development, internal communications, retail excellence, or related functions.
  • •Experience designing and deploying training programs and communication strategies for multi-site retail environments.
  • •Experience managing learning management systems (LMS), communication platforms, or digital learning tools.
  • •Strong project management skills for coordinating events and managing stakeholders across business functions.
  • •Advanced English proficiency for interaction with regional and global teams.
Experience:5+ yearsRetailLearning & developmentTrainingInternal communicationsRetail operations
Skills:Project managementStakeholder managementContinuous improvementPresentation development
Languages:English
Tech Stack:Microsoft PowerPointMicrosoft ExcelLMSLearning management systemsDigital learning tools

Company Brief

Levi Strauss
Designs, markets, and sells denim and casual apparel under the Levi's, Dockers, and related brands. The company operates globally through wholesale, retail, and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 5M to 10M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1853
WebsiteLinkedIn