Dispute Analytics Representative

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 62,900 - 71,800 annuallyFunction: Data Analytics & Business IntelligenceExperience: 2+ yearsSkills: ["Analytical thinking","Investigative skills","Communication","Risk awareness","Reporting"]

Monitor and analyze credit card dispute volumes to identify emerging trends and support research on risk and customer-impacting issues. Partner with Global Network teams to implement strategies that reduce dispute ratios, and manage evaluation and reporting of findings to management. Review disputed transactions, compile reports, and deliver root-cause analysis and best-practice recommendations on Partner Review calls.

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Discover Financial
Discover Financial
1 month ago

Dispute Analytics Representative

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Last checked: 3 hours agoStatus: Live

Job Summary

Monitor and analyze credit card dispute volumes to identify emerging trends and support research on risk and customer-impacting issues. Partner with Global Network teams to implement strategies that reduce dispute ratios, and manage evaluation and reporting of findings to management. Review disputed transactions, compile reports, and deliver root-cause analysis and best-practice recommendations on Partner Review calls.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Mid level

Key Responsibilities

  • •Monitor and analyze dispute volumes to identify and research emerging trends.
  • •Complete manual adjustments and support the Disputes production team, including special projects as needed.
  • •Review disputed transactions to identify trends for partner education and potential Risk Supervision Entities (RSE).
  • •Conduct root cause analysis and share observations and best-practice recommendations on Partner Review calls.
  • •Compile reports and perform in-depth dispute case reviews for identified partners.

Pay and Benefits

Salary: USD 62,900 - 71,800 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification.
  • •At least 2 years of experience in credit card disputes processing, investigations, or analytics.
  • •Experience reviewing disputed transactions to identify trends for partner education and potential Risk Supervision Entities (RSE).
  • •Ability to discuss trends with Dispute Policy and Operating Regulations and communicate root cause analysis with recommendations.
  • •Associate’s or Bachelor’s Degree in Business, Finance, or Marketing (preferred).
Experience:2+ yearsCredit card disputes
Education:
Skills:Analytical thinkingInvestigative skillsCommunicationRisk awarenessReporting

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn