Customer Service Delivery Advocate - Midland Park, NJ

Carvana
United States
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Self-motivated","Energetic","Teamwork","Attention to safety"]

Deliver vehicles to customers using Carvana’s custom haulers, ensuring safe operation through inspections, careful loading/unloading, and a clean driving record. Complete customer paperwork and add thorough notes to the customer tracking system. Work rotating days with set shift windows, supported by training, while meeting role-specific licensing and notary requirements within the first 90 days.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Carvana
Carvana
1 month ago

Customer Service Delivery Advocate - Midland Park, NJ

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deliver vehicles to customers using Carvana’s custom haulers, ensuring safe operation through inspections, careful loading/unloading, and a clean driving record. Complete customer paperwork and add thorough notes to the customer tracking system. Work rotating days with set shift windows, supported by training, while meeting role-specific licensing and notary requirements within the first 90 days.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Load and unload vehicles onto haulers, including physical handling as needed.
  • •Inspect the car-hauler regularly to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes into the customer tracking system.
  • •Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks such as detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Ability to drive frequently, maintain excellent visual acuity/manual dexterity, and lift/carry/push/pull up to 50 lbs.
  • •Must obtain a Notary in your local jurisdiction within the first 90 days of employment and pass a drug test; also obtain a DOT Medical Card.
Experience:2+ years
Skills:Self-motivatedEnergeticTeamworkAttention to safety
Licenses:NotaryChauffeur's licenseVehicle Verifier licenseSalesperson license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn