Yum! Brands

4 weeks ago

Senior Manager - SAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Senior Manager - SAM leads service delivery governance across markets, acts as Service Management Head, interfaces with BMU CFOs and GMs, and drives monthly and quarterly service reviews. You will oversee financial control/compliance, ensure SOX and internal control adherence, define SLAs and KPIs, and own service performance reporting and issue resolution, enabling trusted stakeholder relationships and sustainable process improvements.

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Service Delivery Governance & Stakeholder Management: SAM Leader acts as Service Management Head and owns end-to-end governance across assigned markets, building trusted stakeholder relationships and managing escalations; leads monthly and quarterly service reviews and represents voice of customer within SSC/BMU.
•Financial Control & Compliance: Act as Market Controller for assigned markets; oversee month-end/quarter-end/year-end close governance; ensure reporting accuracy, financial integrity, and balance sheet hygiene; support statutory audits and ensure SOX compliance and internal controls.
•Service Performance & Insights: Define and govern SLAs, KPIs, and Reverse SLAs; own service performance reporting and dashboard governance; drive improvements through root cause analysis for major issues.
•Escalation and Issue Management: Manage day-to-day operations with SSC teams; SAM as single escalation owner and ensure resolution.
•Escalation readiness & governance: Monitor and communicate service performance, risks, and improvement actions to leadership.

Key Requirements

•CA with around 7-8 years of work experience post-qualification.
•Preferred Industry would be Hospitality, Restaurant/ E Commerce/ Retail etc.
•Proficient in MS Office.
•Excellent communication skills and stakeholder management.

Experience:7-8 yearsHospitalityRetailE-commerceRestaurant

Education:Master's

Company Brief

Yum! Brands

Yum! Brands is a global quick-service restaurant company that develops, franchises and operates KFC, Pizza Hut, Taco Bell and Habit Burger & Grill, serving tens of thousands of restaurants across more than 150 countries with digital and franchise-led growth strategies.

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Yum! Brands

4 weeks ago

Senior Manager - SAM

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Gurugram

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Service Delivery Governance & Stakeholder Management: SAM Leader acts as Service Management Head and owns end-to-end governance across assigned markets, building trusted stakeholder relationships and managing escalations; leads monthly and quarterly service reviews and represents voice of customer within SSC/BMU.
•Financial Control & Compliance: Act as Market Controller for assigned markets; oversee month-end/quarter-end/year-end close governance; ensure reporting accuracy, financial integrity, and balance sheet hygiene; support statutory audits and ensure SOX compliance and internal controls.
•Service Performance & Insights: Define and govern SLAs, KPIs, and Reverse SLAs; own service performance reporting and dashboard governance; drive improvements through root cause analysis for major issues.
•Escalation and Issue Management: Manage day-to-day operations with SSC teams; SAM as single escalation owner and ensure resolution.
•Escalation readiness & governance: Monitor and communicate service performance, risks, and improvement actions to leadership.

Key Requirements

•CA with around 7-8 years of work experience post-qualification.
•Preferred Industry would be Hospitality, Restaurant/ E Commerce/ Retail etc.
•Proficient in MS Office.
•Excellent communication skills and stakeholder management.

Experience:7-8 yearsHospitalityRetailE-commerceRestaurant

Education:Master's

Company Brief

Yum! Brands

Industry: Restaurants & Food Service

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Louisville, United States

Founded: 1997

Glassdoor: 3.7

Website LinkedIn Glassdoor