Guest Services - 713 Music Halls

Live Nation Entertainment
Houston
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Judgment","Teamwork"]

Interact with concertgoers at 713 Music Halls by answering inbound calls and in-person inquiries, providing product/service information, and resolving complaints to maintain customer loyalty. Adapt to customer needs, solicit sales of additional services or products, and accurately document interactions. Support venue sustainability efforts and assist with closing tasks at end of show, working closely with the Guest Services Manager and team.

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Live Nation Entertainment
Live Nation Entertainment
2 months ago

Guest Services - 713 Music Halls

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Interact with concertgoers at 713 Music Halls by answering inbound calls and in-person inquiries, providing product/service information, and resolving complaints to maintain customer loyalty. Adapt to customer needs, solicit sales of additional services or products, and accurately document interactions. Support venue sustainability efforts and assist with closing tasks at end of show, working closely with the Guest Services Manager and team.
Location: Houston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Provide exemplary customer service to maintain customer loyalty.
  • •Answer inbound calls and in-person inquiries to resolve customer concerns and determine the best resolution.
  • •Refer unresolved grievances to designated departments for further investigation.
  • •Solicit sales of new or additional services or products and take/enter/cancel orders or accounts.
  • •Keep records of customer interactions, inquiries, complaints, and actions taken, and support venue sustainability and end-of-show closing tasks.

Key Requirements

  • •High school diploma or equivalent.
  • •At least 2 years of customer service and communications experience.
  • •Strong verbal, written, and interpersonal communication skills.
  • •Strategic thinking and creative problem-solving skills with good judgment, tact, and diplomacy.
  • •Ability to work as part of a team and execute programs effectively.
Education:High School
Skills:Customer serviceCommunicationProblem-solvingJudgmentTeamwork

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Live Nation Entertainment
Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.
Industry: Events & Live Entertainment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Beverly Hills, United States
Founded: 2010
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