Business Systems Analysis Associate Director - Remote

NTT
Halifax
Workplace: RemoteFull timeUSD 102,026 - 188,938 annuallyFunction: Executive & General ManagementSkills: ["Customer-facing communication","Relationship management","Influencing","Coaching and mentoring","Stakeholder management"]

Lead the Business Systems Analysis (BSA) function for a large healthcare payer account as a customer-facing delivery leader. You’ll strengthen requirements quality and backlog readiness, evolve BSA practices toward product enablement, and establish scalable standards for traceability and delivery readiness. Work with product owners, business and IT leaders, PMO, QA, and engineering to reduce rework, improve delivery outcomes, and modernize processes using reusable templates, playbooks, and AI-enabled tooling.

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FursaFursa
NTT
NTT
5 days ago

Business Systems Analysis Associate Director - Remote

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Last checked: 14 hours agoStatus: Live

Job Summary

Lead the Business Systems Analysis (BSA) function for a large healthcare payer account as a customer-facing delivery leader. You’ll strengthen requirements quality and backlog readiness, evolve BSA practices toward product enablement, and establish scalable standards for traceability and delivery readiness. Work with product owners, business and IT leaders, PMO, QA, and engineering to reduce rework, improve delivery outcomes, and modernize processes using reusable templates, playbooks, and AI-enabled tooling.
Location: Halifax
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Lead the BSA organization by directing BSA teams across multiple healthcare payer portfolios, including onshore and offshore resources.
  • •Set consistent standards for requirements elicitation, documentation, user stories, acceptance criteria, process flows, traceability, and stakeholder sign-off.
  • •Partner with product owners, business and technology stakeholders to translate complex needs into clear, testable requirements and ensure solutions reflect payer outcomes.
  • •Improve requirements quality and delivery readiness by supporting backlog refinement, sprint planning, UAT, implementation readiness, and production support transition while reducing rework and defects.
  • •Modernize the BSA function by introducing reusable templates, playbooks, knowledge repositories, and AI-enabled capabilities; define and track BSA performance metrics.

Pay and Benefits

Salary: USD 102,026 - 188,938 annually
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •12+ years of progressive experience in IT delivery, business systems analysis, product enablement, requirements management, or technology delivery leadership.
  • •10+ years of direct healthcare payer/health plan experience.
  • •Experience across healthcare payer capabilities including claims, enrollment, provider, member, benefits, product configuration, Medicare, Medicaid, commercial products, compliance, data, interoperability, or healthcare operations.
  • •Experience with healthcare platforms and technologies such as OHI, HRP, claims platforms, provider data, EDI, FHIR, interoperability, or healthcare data platforms.
  • •5+ years leading large teams (30+ professionals), including distributed onshore/offshore teams, with a track record improving requirements quality, traceability, backlog readiness, and delivery outcomes.
Experience:Healthcare payerHealth planManaged servicesManaged capacityHealthcare operations
Skills:Customer-facing communicationRelationship managementInfluencingCoaching and mentoringStakeholder management
Certifications:CBAPPMPCSMSAFeProduct Owner
Tech Stack:AgileWaterfallJiraAzure DevOpsClarityServiceNowPower BIMicrosoft CopilotUATEDIFHIROHIHRPAI

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn