Cloud Support Engineer

Akamai Technologies
Cambridge, United States
Workplace: RemoteFull timeUSD 65,700 - 118,300 annuallyFunction: Product ManagementEducation: bachelorsSkills: ["Communication","Collaboration","Risk mitigation","Customer service","Problem-solving"]

Solve complex cloud and platform technical issues for customers as part of Akamai’s Technical Support team. You’ll collaborate with customers and cross-functional partners to diagnose, resolve, and report incidents, manage escalations to closure, and help shape global support best practices. Proactively review and mitigate risks to reduce disruptions for major internet companies, and communicate clearly with customers in Spanish and internal teams in English.

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Akamai Technologies
Akamai Technologies
1 day ago

Cloud Support Engineer

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Last checked: 8 hours agoStatus: Live

Job Summary

Solve complex cloud and platform technical issues for customers as part of Akamai’s Technical Support team. You’ll collaborate with customers and cross-functional partners to diagnose, resolve, and report incidents, manage escalations to closure, and help shape global support best practices. Proactively review and mitigate risks to reduce disruptions for major internet companies, and communicate clearly with customers in Spanish and internal teams in English.
Location: Cambridge, United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Collaborate with customers and cross-functional teams to identify, diagnose, resolve, and report technical issues.
  • •Contribute to the strategic direction of the global support team by developing and implementing best practices.
  • •Partner with Sales, Services, Engineering, and Support teams to ensure customer success on the Akamai platform.
  • •Manage customer incidents and escalations through to closure.
  • •Communicate with customers in Spanish and with internal teams in English (written and spoken).

Pay and Benefits

Salary: USD 65,700 - 118,300 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveSick TimeParental LeaveEmployee Assistance

Key Requirements

  • •2 years of experience working on web application issues (HTML, JavaScript, JSP) and a Bachelor’s degree or equivalent.
  • •Strong understanding of internet protocols including HTTP(S), TCP/IP, DNS, SSL, and network routing/troubleshooting.
  • •Experience providing technical solutions and customer support.
  • •Ability to communicate professionally with customers and collaborate with internal stakeholders.
Education:Bachelor's
Skills:CommunicationCollaborationRisk mitigationCustomer serviceProblem-solving
Languages:SpanishEnglish
Tech Stack:HTMLJavaScriptJSPHTTP(S)TCP/IPDNSSSLNetwork routingTroubleshooting

Company Brief

Akamai Technologies
Provides a global content delivery network (CDN) and cloud services to improve web and application performance, security, and delivery for enterprises, media companies, and cloud providers.
Industry: Cloud Computing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cambridge, United States
Founded: 1998
WebsiteLinkedIn