Senior Manager Training (Shanghai, SH, CN)

Adidas
Shanghai
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 8+ yearsEducation: bachelorsSkills: ["Communication","Training delivery","Creative courseware development","Vendor management","KPI tracking"]

Own training strategy and delivery for a digital operations team serving consumers across Tmall, JD, PDD, Douyin, Red, and adidas.com. Build monthly/quarterly/yearly training plans, run Training the Trainer (TTT) for outsourced vendors, and set/on-job training KPIs while tracking performance. Improve service excellence and operational efficiency, leverage AI technologies to enhance training tools and streamline CS processes, and maintain a reliable customer service knowledge base across teams.

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FursaFursa
Adidas
Adidas
1 month ago

Senior Manager Training (Shanghai, SH, CN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own training strategy and delivery for a digital operations team serving consumers across Tmall, JD, PDD, Douyin, Red, and adidas.com. Build monthly/quarterly/yearly training plans, run Training the Trainer (TTT) for outsourced vendors, and set/on-job training KPIs while tracking performance. Improve service excellence and operational efficiency, leverage AI technologies to enhance training tools and streamline CS processes, and maintain a reliable customer service knowledge base across teams.
Location: Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop monthly/quarterly/yearly training plans aligned with focus assortment and store lead product prioritization.
  • •Participate in workflow discussions to continuously improve service excellence and operational efficiency.
  • •Conduct Training the Trainer (TTT) sessions for outsourced vendors across product knowledge, sales skills, soft skills, and store operations.
  • •Set new-hire/on-job training and training team KPIs, and track performance.
  • •Leverage AI technologies and collaborate with external vendors to optimize training tools and streamline customer service processes, while maintaining a CS knowledge base.

Key Requirements

  • •Bachelor’s degree or above.
  • •8+ years of training experience, including third-party vendor management.
  • •Strong training delivery and creative courseware development skills.
  • •Excellent communication skills.
  • •Proficient in training tools, including PowerPoint and video editing.
Experience:8+ yearsTrainingThird-party vendorsCustomer serviceE-commerce
Education:Bachelor's
Skills:CommunicationTraining deliveryCreative courseware developmentVendor managementKPI tracking
Tech Stack:PowerPointVideo editingAIAI simulation

Company Brief

Adidas
Global sportswear company designing, manufacturing, and selling athletic footwear, apparel, and accessories. Serves consumers and athletes through branded products, direct-to-consumer retail, and wholesale channels worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1949
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor