IT Support & Document Processing Specialist

General Dynamics
United States
Workplace: OnsiteFull timeUSD 22.97 - 31.07 hourlyFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Root cause problem-solving","Independent work","Following procedures"]

Provide first-tier IT support and assist with structured document processing for the Department of Veterans Affairs. You’ll respond to service calls and tickets, troubleshoot hardware, software, and network issues, and process documents by reviewing, classifying, redacting, and ensuring accuracy and compliance. Use Microsoft Excel to track and validate document-related data while maintaining confidentiality, security standards, and organized workflows—often working independently with minimal supervision.

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General Dynamics
General Dynamics
18 hours ago

IT Support & Document Processing Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Provide first-tier IT support and assist with structured document processing for the Department of Veterans Affairs. You’ll respond to service calls and tickets, troubleshoot hardware, software, and network issues, and process documents by reviewing, classifying, redacting, and ensuring accuracy and compliance. Use Microsoft Excel to track and validate document-related data while maintaining confidentiality, security standards, and organized workflows—often working independently with minimal supervision.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Respond to service calls and ticket queues as first-tier IT support.
  • •Troubleshoot hardware, software, and network issues and resolve document-related problems.
  • •Review, prepare, classify, redact, and process documents according to established procedures.
  • •Use Microsoft Excel to update, track, validate, and manage document-related data.
  • •Conduct quality checks and maintain confidentiality and security/data-protection requirements.

Pay and Benefits

Salary: USD 22.97 - 31.07 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •High school diploma or G.E.D.
  • •1+ years of customer service or telephone experience.
  • •A VA EOD/Public Trust.
  • •Intermediate proficiency in Microsoft Excel.
  • •Ability to work full-time and train onsite in Bossier City, LA (~60-mile radius).
Experience:1+ years
Education:High School
Skills:CommunicationAttention to detailRoot cause problem-solvingIndependent workFollowing procedures
Certifications:CompTIA Network+CompTIA ITF+CompTIA Security+Microsoft 365 Fundamentals (MS-900)Microsoft Excel Specialist (MOS)HDI Support Center Analyst (HDI-SCA)
Tech Stack:Microsoft ExcelWindowsMac OSNetworkingTicketing systems

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:VA EOD/Public TrustPublic Trust

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn