B7 Sports Instructor (Cranbrook, Kent, GB, TN17 2PN)

Serco
United Kingdom
Workplace: OnsiteFull timeGBP 27,740+Function: Education & TrainingSkills: ["Communication","Leadership","Customer service","Calm under pressure"]

Ensure swimmers and pool activities are safe by supervising operations at The Weald Sports Centre. Provide customer care and maintain high cleanliness standards in the pool area while supporting the Duty Manager, acting as Relief Duty Manager, and serving as key holder when required. Oversee poolside operations, lead lifeguards and leisure assistants during shifts, and monitor compliance with health and safety procedures, NOPs, and emergency plans.

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FursaFursa
Serco
Serco
2 days ago

B7 Sports Instructor (Cranbrook, Kent, GB, TN17 2PN)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Ensure swimmers and pool activities are safe by supervising operations at The Weald Sports Centre. Provide customer care and maintain high cleanliness standards in the pool area while supporting the Duty Manager, acting as Relief Duty Manager, and serving as key holder when required. Oversee poolside operations, lead lifeguards and leisure assistants during shifts, and monitor compliance with health and safety procedures, NOPs, and emergency plans.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Provide customer care to visitors and supervise pool safety activities.
  • •Maintain cleanliness standards in the pool area and handle/set up pool equipment safely.
  • •Support the Duty Manager and act as Relief Duty Manager when required (training provided).
  • •Act as responsible person and key holder, including opening and closing the facility.
  • •Supervise, motivate, and support Lifeguards and Leisure Assistants; oversee poolside operations and conduct operational checks, audits, and inspections.

Pay and Benefits

Salary: GBP 27,740
Perks:Health InsuranceDbs ChecksPaid LeavePensionGym Membership

Key Requirements

  • •Be a strong and confident swimmer (competency assessment at interview).
  • •Have supervisory experience or be ready to take the next step in a leisure career.
  • •Hold NPLQ (National Pool Lifeguard Qualification).
  • •Provide excellent communication, leadership, and customer service.
  • •Stay calm under pressure and respond confidently to incidents and emergencies.
Experience:Leisure centers
Skills:CommunicationLeadershipCustomer serviceCalm under pressure
Certifications:NPLQ (National Pool Lifeguard Qualification)

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn