Sachbearbeiter*in Forderungsmanagement (m/w/d)

iwoca
Berlin
Workplace: OnsiteFull timeEUR 34,000 - 46,000 annuallyFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Negotiation","Communication","Empathy","Problem-solving","Stakeholder management"]

Junior debt-collection professional within iwoca’s Credit Control team, handling customer negotiations on loan repayments, managing a portfolio of clients, and collaborating with paralegals, lawyers and cross-functional teams to optimize processes in a fast-growing Fintech. Strong emphasis on customer-first approach, stakeholder relationships and language skills in German and English.

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iwoca
iwoca
3 months ago

Sachbearbeiter*in Forderungsmanagement (m/w/d)

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Last checked: 14 hours agoStatus: Live

Job Summary

Junior debt-collection professional within iwoca’s Credit Control team, handling customer negotiations on loan repayments, managing a portfolio of clients, and collaborating with paralegals, lawyers and cross-functional teams to optimize processes in a fast-growing Fintech. Strong emphasis on customer-first approach, stakeholder relationships and language skills in German and English.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Negotiate with customers who are having difficulties repaying their loans, taking ownership of cases and proposing viable solutions
  • •Collaborate with Paralegal, lawyers and other iwoca teams (e.g., Account Manager, Credit Analytics) on complex cases
  • •Manage your own customer portfolio and directly influence the Germany team’s overall performance
  • •Participate in cross-team projects to optimize and implement processes
  • •Be a role model for iwoca values and contribute to the office culture

Pay and Benefits

Salary: EUR 34,000 - 46,000 annually
Perks:PensionGym MembershipHealth Insurance

Key Requirements

  • •Own and manage a client portfolio, speak with customers and negotiate solutions that are optimal for both customers and iwoca
  • •Decide independently within internal guidelines which approach is best
  • •Analyze the financial situation of customers and develop strategies to support them
  • •Improve collaboration and maintain relationships with diverse stakeholders
  • •Demonstrate the company's values (smart, motivated, humble, growth mindset) and contribute to office culture
Experience:FintechCredit controlDebt collection
Education:Bachelor's
Skills:NegotiationCommunicationEmpathyProblem-solvingStakeholder management
Languages:GermanEnglish
Tech Stack:AI

Company Brief

iwoca
iwoca provides fast, tech-driven credit and working capital solutions for small and medium-sized enterprises in the UK and Germany, using automated underwriting and partner integrations to deliver loans, invoice finance and payment products.
Industry: Lending
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 4.6
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