Customer Service Officer

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)0Education: high_schoolSkills: ["Customer service","Communication","Teamwork","Problem-solving","Friendliness"]

Deliver excellent guest experiences across leisure, entertainment, and cinema operations by engaging professionally, promoting offers, and resolving complaints via the correct escalation process. Assist with bookings, sales, and inquiries using strong product knowledge, while supporting revenue growth through upselling and cross-selling. Ensure accurate cash handling, comply with food hygiene and HSE policies, and support inventory monitoring and stock checks.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
1 day ago

Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver excellent guest experiences across leisure, entertainment, and cinema operations by engaging professionally, promoting offers, and resolving complaints via the correct escalation process. Assist with bookings, sales, and inquiries using strong product knowledge, while supporting revenue growth through upselling and cross-selling. Ensure accurate cash handling, comply with food hygiene and HSE policies, and support inventory monitoring and stock checks.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service by engaging with guests professionally, promoting offers, and resolving complaints via the correct escalation process.
  • •Demonstrate strong product knowledge and assist customers with bookings, sales, and inquiries.
  • •Support revenue growth through upselling and cross-selling techniques.
  • •Handle cash transactions accurately and ensure compliance with cash handling procedures.
  • •Follow HSE policies (including PPE usage and SOP compliance), support child safeguarding procedures, and maintain food hygiene and safety standards.

Key Requirements

  • •Minimum High School Certificate required.
  • •0-3+ years of experience in F&B, Customer Service, Retail, or Hospitality is preferred.
  • •Strong customer service orientation focused on guest satisfaction.
  • •Excellent verbal and written communication skills.
  • •Basic English proficiency and computer literacy required.
Education:High School
Skills:Customer serviceCommunicationTeamworkProblem-solvingFriendliness
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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