Head of Customer Support

Own the end-to-end customer onboarding and customer support experience for a global compliance operating system. Build and scale a tiered support model with clear SLAs, escalation paths, and on-call discipline, plus a self-serve knowledge base. Lead tier-1 to tier-3 triage and escalation management, instrument support metrics, and close the loop with product and engineering. Partner cross-functionally and operate with founder-level depth across onboarding and critical incidents.