Customer Service Delivery Advocate

Carvana
San Diego
Workplace: OnsiteFull timeUSD 22 - 24 hourlyFunction: Customer Support (Service Desk)Skills: ["Self-motivated","Energetic","Customer-focused","Attention to detail","Safe driving"]

Deliver vehicles to customers’ doors using Carvana’s custom haulers while maintaining safe driving and a clean driving record. Load and unload vehicles, inspect haulers to ensure vehicles are safe to drive, and complete customer paperwork with thorough notes in the customer tracking system. Work rotating shifts and support customer experience through consistent, customer-facing service and documentation.

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FursaFursa
Carvana
Carvana
2 months ago

Customer Service Delivery Advocate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom haulers while maintaining safe driving and a clean driving record. Load and unload vehicles, inspect haulers to ensure vehicles are safe to drive, and complete customer paperwork with thorough notes in the customer tracking system. Work rotating shifts and support customer experience through consistent, customer-facing service and documentation.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Load and unload vehicles onto haulers and inspect the hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and add thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Work rotating shifts (7 days/week availability) and follow local requirements for notary/state credentials.

Pay and Benefits

Salary: USD 22 - 24 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kLoan RepaymentPaid LeaveOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Must be able to read, write, speak, and understand English.
  • •Must be at least 21 years of age and possess a valid driver’s license; pass a drug test and obtain a DOT Medical Card.
  • •Perform physically demanding work, including loading/unloading vehicles and lifting/pulling/pushing items up to 50 lbs.
  • •Obtain required state credentials: a notary within the first 90 days (and meet state-specific DMV/title and registration access requirements, including state license requirements where applicable).
Skills:Self-motivatedEnergeticCustomer-focusedAttention to detailSafe driving
Licenses:NotaryChauffeur's licenseVehicle Verifier license
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn