NTT

4 weeks ago

Helpdesk Analyst - Portuguese

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide general L1 helpdesk support for hardware and Microsoft Office, and deliver advanced technical support for in-house applications. Handle technical support calls and escalate when needed, responding to email-generated requests and reports. Diagnose issues using troubleshooting techniques, recommend solutions, and document steps and detailed incident/request information. Work 45 hours per week and rotate shifts.

Location: Guadalajara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide general L1 support for hardware and Microsoft Office packages
•Provide advanced technical support for in-house applications
•Answer technical support calls, providing and escalating to other support groups
•Provide support based on email-generated requests or reports
•Document troubleshooting steps and detailed descriptions of customer incidents and requests

Pay and Benefits

Perks:Grocery TicketsAnnual BonusPaid LeaveHealth InsuranceLife Insurance

Key Requirements

•Availability to work 45 hours per week
•Willingness to work any shift
•Advanced Portuguese and Spanish proficiency
•6 months of experience in customer service
•Interest in working in an IT environment

Languages:PortugueseSpanish

Tech Stack:Microsoft OfficeIn-house applicationsHardware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT