Mastercard

1 month ago

Senior Specialist, Product Operations, Incident Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Senior specialist driving product incident management for Mastercard’s global payments network. You will lead cross-functional incident response, leverage data analytics to detect trends, run triage and root-cause analyses, and improve playbooks and dashboards. Collaborate with Engineering, Product, and Business Operations to enhance product stability, resilience, and incident readiness while communicating outcomes to stakeholders.

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the primary point of contact during product incidents, coordinating cross-functional teams to drive swift resolution.
•Lead incident triage, prioritization, and escalation according to defined SLAs.
•Provide operational support for customer operations, engineering and business operations teams.
•Communicate incident status, impact, and resolution updates to stakeholders.
•Develop and refine incident management processes, playbooks, and reporting metrics.

Key Requirements

•Experience with data generation and analysis, monitoring tools, ticketing systems, and root cause analysis techniques.

Experience:Payments industryIncident managementProduct operations

Skills:Data visualizationCommunicationProblem-solvingCross-functional collaborationPresentation

Tech Stack:Data visualizationDashboardsAI toolsMonitoring tools

Company Brief

Mastercard

Mastercard is a global payments and technology company that processes transactions, provides fraud prevention and data services, and builds payment infrastructure for consumers, businesses, merchants and governments across 200+ countries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor

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Mastercard

1 month ago

Senior Specialist, Product Operations, Incident Management

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Bogotá

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Act as the primary point of contact during product incidents, coordinating cross-functional teams to drive swift resolution.
•Lead incident triage, prioritization, and escalation according to defined SLAs.
•Provide operational support for customer operations, engineering and business operations teams.
•Communicate incident status, impact, and resolution updates to stakeholders.
•Develop and refine incident management processes, playbooks, and reporting metrics.

Key Requirements

•Experience with data generation and analysis, monitoring tools, ticketing systems, and root cause analysis techniques.

Experience:Payments industryIncident managementProduct operations

Skills:Data visualizationCommunicationProblem-solvingCross-functional collaborationPresentation

Tech Stack:Data visualizationDashboardsAI toolsMonitoring tools

Company Brief

Mastercard

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Purchase, New York, United States

Founded: 1966

Glassdoor: 4.1

Website LinkedIn Glassdoor