11 hours ago

Customer Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Design, execute, and optimize onboarding and advanced training programs for Vincent & vLex customers in Chile, focusing on corporate law firms and in-house legal departments. Adapt global training content to Chilean legal and regulatory workflows, create Spanish training materials, measure adoption metrics using HubSpot, and partner with Customer Success and Account Management to address low-adoption accounts. Support feature launches and gradually expand training coverage across additional segments and LatAm territories.

Location: Santiago

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Design and facilitate onboarding and advanced training sessions on Vincent & vLex for corporate customers in virtual and in-person formats as applicable.
•Adapt global training content to the Chilean legal/regulatory context and typical workflows of corporate legal teams and firms.
•Collaborate with Customer Success and Account Management to identify low-adoption corporate accounts and design corrective training plans.
•Develop training materials (guides, videos, webinars, certifications) in Spanish aligned with Clio/vLex brand guidelines.
•Measure and report post-training adoption metrics using HubSpot and other internal tools.

Pay and Benefits

Perks:Telework AllowanceAdministrative Leave

Key Requirements

•2+ years of experience in customer training, customer success, enablement, or corporate training roles, ideally in SaaS/legaltech or legal research/knowledge management.
•Native or C2 Spanish; intermediate-advanced (B2+) English for coordination with global teams.
•Knowledge of the Chilean corporate legal ecosystem, such as experience with in-house legal departments or firms serving corporate clients.
•Strong communication and group facilitation skills in-person and virtual.
•Experience with CRM (HubSpot preferred) and e-learning/LMS tools, with the ability to work autonomously on adoption and customer satisfaction metrics.

Experience:2+ yearsSaaSLegaltech

Skills:CommunicationFacilitationAutonomyAdoption focusCustomer satisfaction focus

Languages:SpanishEnglish

Tech Stack:HubSpotE-learningLMSVincentVLexWebinarsCertifications

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

11 hours ago

Customer Training Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Santiago

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Design and facilitate onboarding and advanced training sessions on Vincent & vLex for corporate customers in virtual and in-person formats as applicable.
•Adapt global training content to the Chilean legal/regulatory context and typical workflows of corporate legal teams and firms.
•Collaborate with Customer Success and Account Management to identify low-adoption corporate accounts and design corrective training plans.
•Develop training materials (guides, videos, webinars, certifications) in Spanish aligned with Clio/vLex brand guidelines.
•Measure and report post-training adoption metrics using HubSpot and other internal tools.

Pay and Benefits

Perks:Telework AllowanceAdministrative Leave

Key Requirements

•2+ years of experience in customer training, customer success, enablement, or corporate training roles, ideally in SaaS/legaltech or legal research/knowledge management.
•Native or C2 Spanish; intermediate-advanced (B2+) English for coordination with global teams.
•Knowledge of the Chilean corporate legal ecosystem, such as experience with in-house legal departments or firms serving corporate clients.
•Strong communication and group facilitation skills in-person and virtual.
•Experience with CRM (HubSpot preferred) and e-learning/LMS tools, with the ability to work autonomously on adoption and customer satisfaction metrics.

Experience:2+ yearsSaaSLegaltech

Skills:CommunicationFacilitationAutonomyAdoption focusCustomer satisfaction focus

Languages:SpanishEnglish

Tech Stack:HubSpotE-learningLMSVincentVLexWebinarsCertifications

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn