Senior Business Systems Analyst (Membership Services)

Whoop
Boston
Workplace: OnsiteFull timeUSD 140,000 - 170,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsEducation: bachelorsSkills: ["Initiative","Autonomy","Cross-functional collaboration","Customer-first mindset","Communication"]

Own and evolve Membership Services business systems by partnering with stakeholders across Membership Services, Engineering, Product, and Operations. Improve high-volume customer support workflows through automation, data accuracy, security, and cross-system alignment. Lead UAT, training, and change management, and drive projects across case management, CTI, self-service, customer experience, and order fulfillment logistics. Build documentation and use AI tools to prototype and evaluate AI-powered workflows and automations.

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FursaFursa
Whoop
Whoop
2 months ago

Senior Business Systems Analyst (Membership Services)

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Last checked: 13 hours agoStatus: Live

Job Summary

Own and evolve Membership Services business systems by partnering with stakeholders across Membership Services, Engineering, Product, and Operations. Improve high-volume customer support workflows through automation, data accuracy, security, and cross-system alignment. Lead UAT, training, and change management, and drive projects across case management, CTI, self-service, customer experience, and order fulfillment logistics. Build documentation and use AI tools to prototype and evaluate AI-powered workflows and automations.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with stakeholders across Membership Services, Engineering, Product, and Operations to translate future system needs into technical solutions.
  • •Identify and implement process improvements across Membership Services workflows, focusing on automation, data accuracy, data security, and cross-system alignment.
  • •Define and execute User Acceptance Testing (UAT), training, and change management for end users.
  • •Drive projects related to case management, CTI, self-service, customer experience, and order fulfillment logistics.
  • •Coach and up-level BSAs through direct and indirect mentorship while developing documentation for technical and non-technical audiences.

Pay and Benefits

Salary: USD 140,000 - 170,000 annually
Equity and Bonus:Equity

Key Requirements

  • •5+ years of professional experience in system administration, automation, product management, or software development with functional and technical responsibilities.
  • •Translate business processes into scalable system designs and technical requirements.
  • •Experience with CRM and case management systems (e.g., Salesforce, Hubspot, Salesforce Service Cloud, Zendesk, Intercom) and integrated CTI/WFM systems (e.g., Zoom Contact Center, Aircall, Calabrio, Zendesk).
  • •Ability to communicate effectively and collaborate across technical and non-technical teams.
  • •Embrace and leverage AI tools in day-to-day work while maintaining high-quality standards.
Experience:5+ years
Education:Bachelor's
Skills:InitiativeAutonomyCross-functional collaborationCustomer-first mindsetCommunication
Tech Stack:SalesforceHubspotSalesforce Service CloudZendeskIntercomZoom Contact CenterAircallCalabrioCTICRMCase managementWFM

Company Brief

Whoop
Whoop designs and sells a subscription-based wearable fitness tracker and analytics platform that monitors recovery, strain, and sleep to optimize athletic performance and daily health for consumers and professional athletes.
Industry: Wearables
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Boston, United States
Founded: 2012
WebsiteLinkedIn