Staff Product Manager, Post-Order Experience

Xometry
United States
Workplace: HybridFull timeUSD 180,000 - 234,000 annuallyFunction: Product ManagementExperience: 7+ yearsSkills: ["Communication","Leadership","Cross-functional collaboration","Problem-solving","Strategic thinking"]

Lead the post-order customer journey, from order placement to final delivery, defining vision, strategy, and long-term roadmaps. Identify AI-driven opportunities, build business cases for ML integrations, and drive cross-functional collaboration across Engineering, UX, Operations, and Customer Service to optimize the post-order experience and SLAs.

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FursaFursa
Xometry
Xometry
4 months ago

Staff Product Manager, Post-Order Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead the post-order customer journey, from order placement to final delivery, defining vision, strategy, and long-term roadmaps. Identify AI-driven opportunities, build business cases for ML integrations, and drive cross-functional collaboration across Engineering, UX, Operations, and Customer Service to optimize the post-order experience and SLAs.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Define and execute a comprehensive product strategy for the post-order ecosystem, aligning roadmaps with business goals and balancing short-term wins with long-term initiatives.
  • •Identify AI-driven opportunities and build the business case for predictive analytics for delivery dates, AI-powered support workflows, and automated communication triggers.
  • •Serve as the central hub between Engineering, UX Design, Business Operations, and Customer Service to translate needs into technical requirements while ensuring a world-class user experience.
  • •Oversee end-to-end post-order touchpoints including order tracking, fulfillment logistics, and support resolution to reduce turnaround times and meet SLAs.
  • •Present product strategy, ROI on AI initiatives, and performance metrics to Leadership to ensure cross-organizational alignment.

Pay and Benefits

Salary: USD 180,000 - 234,000 annually
Perks:401kHealth InsuranceDentalVisionLife InsuranceDisability Insurance

Key Requirements

  • •7+ years in Product Management in B2B or transactional marketplaces, with at least 2 years of experience leading PMs or cross-functional squads.
  • •AI/ML Fluency: proven track record identifying AI-driven opportunities and integrating ML into a product ecosystem.
  • •Domain Expertise in order management, fulfillment, logistics, or related support tooling.
  • •Strategic Communication: ability to present product strategy and ROI to leadership.
  • •Analytical Mindset: strong data analytics, experimentation frameworks, and problem-solving skills.
Experience:7+ yearsB2BTransactional marketplacesOrder managementFulfillmentLogistics
Skills:CommunicationLeadershipCross-functional collaborationProblem-solvingStrategic thinking
Languages:English
Tech Stack:Machine learningPredictive analyticsAIMLOMS

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
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Glassdoor: 3.8
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