Hermes

1 day ago

CDD - Chargé(e) Expérience Client - Marseille

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Provide a high-end, in-store customer experience as a key point of contact for the Marseille store. Welcome clients, guide them to the right department by partnering with sales advisors, and deliver hospitality touches such as offering beverages while maintaining stock and cleanliness. Support omnichannel customer journeys (web to shop/shop to shop), build relationships with VIPs and regulars, collect feedback for continuous improvement, and handle additional requests.

Location: Marseille

Workplace: Onsite

Employment Type: Contract

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Warmly welcome customers across the store and guide them to the right department by linking with sales advisors.
•Offer beverages to clients in line with high-end hospitality standards, while managing beverage stock and keeping spaces clean.
•Support omnichannel customer journeys (web to shop and shop to shop).
•Maintain close relationships with selected clients (VIPs and regulars) and discuss their prior in-store experiences.
•Adopt appropriate protocols for different client personalities, handle waiting for high-volume product areas, gather feedback, and support additional requests.

Key Requirements

•Successful experience welcoming customers in-store or in high-end hospitality.
•Excellent verbal communication (éloquence).
•Dynamic, enthusiastic, and focused on service.
•Strong interpersonal skills (excellent relationnel).
•Discreet and confidential, with a strong sense of teamwork; fluent/courant English.

Experience:3+ years

Skills:CommunicationCustomer serviceTeamworkDiscretionConfidentiality

Languages:English

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

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Hermes

1 day ago

CDD - Chargé(e) Expérience Client - Marseille

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Marseille

Workplace: Onsite

Employment Type: Contract

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Warmly welcome customers across the store and guide them to the right department by linking with sales advisors.
•Offer beverages to clients in line with high-end hospitality standards, while managing beverage stock and keeping spaces clean.
•Support omnichannel customer journeys (web to shop and shop to shop).
•Maintain close relationships with selected clients (VIPs and regulars) and discuss their prior in-store experiences.
•Adopt appropriate protocols for different client personalities, handle waiting for high-volume product areas, gather feedback, and support additional requests.

Key Requirements

•Successful experience welcoming customers in-store or in high-end hospitality.
•Excellent verbal communication (éloquence).
•Dynamic, enthusiastic, and focused on service.
•Strong interpersonal skills (excellent relationnel).
•Discreet and confidential, with a strong sense of teamwork; fluent/courant English.

Experience:3+ years

Skills:CommunicationCustomer serviceTeamworkDiscretionConfidentiality

Languages:English

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn