2 months ago

Head of Field Operations & Support (AU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead DroneShield's global Field Operations & Support, owning demonstrations, evaluations, installations, and first-line technical support across regions. Build scalable processes, test environments, and a high-performance team to accelerate customer adoption in regulated security sectors. Partner with engineering and product teams to resolve issues, standardize demos, and ensure safety, quality, and professionalism in all customer interactions.

Location: Alexandria

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Define and execute the global Field Operations & Support strategy aligned to commercial and operational priorities, owning all field execution activities including demos, evaluations, installations, and first‑line support.
•Deliver repeatable, high‑quality demonstrations and enable rapid customer evaluations with minimal setup and lead time.
•Establish and operate regional test site models to support demos, evaluations, troubleshooting, and training across regions.
•Provide professional, predictable first‑line technical support globally, with rapid triage and escalation to engineering when required.
•Build a scalable operating model with clear roles and regional structures, developing high‑performing global field teams.

Key Requirements

•Senior leadership experience in field operations, service delivery, or technical customer support.
•Experience operating globally in a complex, high‑tech environment.
•Engineering or technical background.
•Experience with demonstrations, trials, or customer evaluations.
•Exposure to regulated or safety‑critical industries.

Experience:DefenseSecurityDrone

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingStakeholder management

Languages:English

Company Brief

DroneShield

Designs and manufactures counter-drone systems for detection, tracking, and mitigation using radar, RF, acoustic and camera sensors. Serves military, law enforcement, and critical infrastructure customers globally with integrated drone defense solutions.

Industry: Defense Technology

Company Size: Small (11 to 50 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn

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DroneShield

2 months ago

Head of Field Operations & Support (AU)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Alexandria

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Sr. Director level

Key Responsibilities

•Define and execute the global Field Operations & Support strategy aligned to commercial and operational priorities, owning all field execution activities including demos, evaluations, installations, and first‑line support.
•Deliver repeatable, high‑quality demonstrations and enable rapid customer evaluations with minimal setup and lead time.
•Establish and operate regional test site models to support demos, evaluations, troubleshooting, and training across regions.
•Provide professional, predictable first‑line technical support globally, with rapid triage and escalation to engineering when required.
•Build a scalable operating model with clear roles and regional structures, developing high‑performing global field teams.

Key Requirements

•Senior leadership experience in field operations, service delivery, or technical customer support.
•Experience operating globally in a complex, high‑tech environment.
•Engineering or technical background.
•Experience with demonstrations, trials, or customer evaluations.
•Exposure to regulated or safety‑critical industries.

Experience:DefenseSecurityDrone

Skills:LeadershipCommunicationProblem-solvingStrategic thinkingStakeholder management

Languages:English

Company Brief

DroneShield

Industry: Defense Technology

Company Size: Small (11 to 50 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Sydney, Australia

Founded: 2013

Website LinkedIn