Customer Success Manager

Nintex
Melbourne
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Cross-functional collaboration","Relationship building","Problem resolution","Customer advocacy","Strategic planning"]

Drive customer adoption and maximize customer value to improve retention. Own day-to-day customer health and engagement through success plans, telemetry-driven insights, and structured onboarding with 30/90-day check-ins. Build trusted relationships with users and leaders, handle escalations, and deliver CBR-ready scorecards and renewal health reviews. Identify expansion and modernization opportunities using adoption data to support growth aligned with customer business outcomes.

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FursaFursa
Nintex
Nintex
22 hours ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Drive customer adoption and maximize customer value to improve retention. Own day-to-day customer health and engagement through success plans, telemetry-driven insights, and structured onboarding with 30/90-day check-ins. Build trusted relationships with users and leaders, handle escalations, and deliver CBR-ready scorecards and renewal health reviews. Identify expansion and modernization opportunities using adoption data to support growth aligned with customer business outcomes.
Location: Melbourne
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Co-create success plans aligned to customer goals, lifecycle maturity, and long-term value realization, using telemetry-driven insights.
  • •Lead onboarding and early adoption, delivering 30/90-day check-ins, surfacing blockers, and driving resolution.
  • •Manage customer health and engagement by tracking usage, adoption, risks, and churn signals, including turnaround plays.
  • •Own renewals health reviews (180/270/300/330 days), provide data-driven renewal support, and document adoption success stories.
  • •Identify expansion and modernization opportunities using adoption data, and build success plans aligned to customer business outcomes.

Pay and Benefits

Perks:Paid LeavePaid ParentalWellness StipendCounseling ResourcesPatenting Assistance

Key Requirements

  • •Bachelor’s degree in a related field or equivalent combination of education and experience.
  • •3-5 years of experience in Customer Success, Account Management, or related customer-facing roles, ideally in SaaS or technology environments.
  • •Experience with Salesforce.
  • •Ability to co-create success plans tied to customer goals, lifecycle maturity, and long-term value.
  • •Experience using adoption/usage data and managing onboarding, check-ins, and renewals in a customer-facing environment.
Experience:3-5 yearsSaaS
Education:Bachelor's
Skills:Cross-functional collaborationRelationship buildingProblem resolutionCustomer advocacyStrategic planning
Languages:English
Tech Stack:SalesforceGong

Company Brief

Nintex
Provides a workflow and process automation platform that enables organizations to design, automate, and optimize business processes across systems, with tools for document generation, robotic process automation, and process intelligence.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Bellevue, United States
Founded: 2006
WebsiteLinkedIn