Senior Analyst - Risk Management

American Express
Bengaluru
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceExperience: 2+ yearsEducation: mastersSkills: ["Analytical thinking","Problem-solving","Process expertise","Partner management","Execution excellence"]

Support the GCP Customer Management function by developing and optimizing case setup and digital communications strategies that improve collection effectiveness and portfolio outcomes. Enhance strategy logic, business rules, and risk monitoring for out-of-pattern behaviors and emerging risk signals. Partner with cross-functional teams to strengthen high-risk case management, track MIS and key KPIs, ensure operational excellence, and maintain regulatory, compliance, and control adherence.

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FursaFursa
American Express
American Express
3 days ago

Senior Analyst - Risk Management

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Last checked: 17 hours agoStatus: Live

Job Summary

Support the GCP Customer Management function by developing and optimizing case setup and digital communications strategies that improve collection effectiveness and portfolio outcomes. Enhance strategy logic, business rules, and risk monitoring for out-of-pattern behaviors and emerging risk signals. Partner with cross-functional teams to strengthen high-risk case management, track MIS and key KPIs, ensure operational excellence, and maintain regulatory, compliance, and control adherence.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Develop and deploy strategies for case setup and digital communications across GCP customers and Card Members.
  • •Enhance strategy logic, optimization frameworks, and business rules to strengthen collection effectiveness and portfolio outcomes.
  • •Develop and optimize collection strategies while managing portfolio risk and key risk indicators, including out-of-pattern behaviors and emerging signals.
  • •Partner with cross-functional teams (CCOs, RPDS, Decision Science, Data Stewards, Control Management) to develop, implement, and improve Customer Management strategies.
  • •Monitor MIS and KPIs (case open/closure rates, payment rates, communication coverage and response) and ensure regulatory, compliance, and control adherence.

Pay and Benefits

Perks:Hybrid WorkRetirementHealth InsuranceDentalVisionLife InsuranceDisability BenefitsParental LeaveCounseling SupportLearning Budget

Key Requirements

  • •Advanced degree in science, engineering, or management with 2+ years of significant professional experience.
  • •Strong risk management expertise with a proven track record of driving winning strategies with diverse business partners.
  • •Proficiency leading heavily analytical projects and driving transformation in complex, mature processes.
  • •Strong project management skills with the ability to manage multiple business priorities.
  • •Working knowledge of Python & SQL.
Experience:2+ yearsRisk managementCustomer management
Education:Master's
Skills:Analytical thinkingProblem-solvingProcess expertisePartner managementExecution excellence
Tech Stack:PythonSQL

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn