Personal Shopper @MR PORTER

YOOX Net‑a‑Porter Group
New York
Workplace: HybridFull timeUSD 30 - 34.87 hourlyFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Relationship-building","Organizational skills","Results orientation"]

Own customer relationships and personal shopping experiences for EIPs, aiming to meet monthly and yearly sales targets and KPIs. Proactively build high-value client relationships across the AM region, assess needs using shopping-pattern analysis, and deliver styling recommendations rooted in strong luxury product knowledge. Prioritize and follow up on sales leads, run one-on-one appointments, and provide customer insight reports to internal teams to support buying, merchandising, marketing, and partnership activations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
12 hours ago

Personal Shopper @MR PORTER

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own customer relationships and personal shopping experiences for EIPs, aiming to meet monthly and yearly sales targets and KPIs. Proactively build high-value client relationships across the AM region, assess needs using shopping-pattern analysis, and deliver styling recommendations rooted in strong luxury product knowledge. Prioritize and follow up on sales leads, run one-on-one appointments, and provide customer insight reports to internal teams to support buying, merchandising, marketing, and partnership activations.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Drive monthly and yearly sales targets and KPIs set by PS Management.
  • •Optimize opportunities to grow the EIP customer base and acquire new high-value clients.
  • •Assess customer requirements using market research and analysis of shopping patterns and trends.
  • •Provide personal styling recommendations based on detailed product knowledge and customer preferences.
  • •Conduct one-on-one appointments and ensure prompt follow-up, while sharing customer trends and insights with internal teams.

Pay and Benefits

Salary: USD 30 - 34.87 hourly
Perks:401kStaff DiscountHealth InsuranceRemote Work

Key Requirements

  • •2+ years of experience in digital marketing and/or sales roles, preferably in luxury fashion, with personal shopping and/or client service experience.
  • •Proven ability to hit personal sales goals in a sales target-driven environment.
  • •Excellent communication and customer service skills, with confidence to network and build genuine customer relationships.
  • •Strong commercial awareness of luxury fashion, with attention to detail and strong organizational skills.
  • •Fluent in spoken and written English; computer literate with CRM systems and Microsoft Office (Outlook, Excel).
Experience:2+ yearsLuxury fashionECommerceDigital marketingPersonal shoppingSales
Education:Bachelor's
Skills:CommunicationCustomer serviceRelationship-buildingOrganizational skillsResults orientation
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookExcel

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn