Senior High-Touch Onboarding Manager

Apollo.io
London
Workplace: HybridFull timeFunction: Business Development & PartnershipsExperience: 1-3 yearsSkills: ["Communication","Organization","Cross-functional collaboration","Presentation","Consultative selling"]

Lead structured onboarding programs for SaaS customers, coordinating cross-functional teams (Sales, AM, GTME, Support) to manage 20–25 customer meetings per week and 20–30 concurrent onboarding accounts across multiple phases, delivering consultative, executive-level communication and driving activation.

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FursaFursa
Apollo.io
Apollo.io
4 months ago

Senior High-Touch Onboarding Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead structured onboarding programs for SaaS customers, coordinating cross-functional teams (Sales, AM, GTME, Support) to manage 20–25 customer meetings per week and 20–30 concurrent onboarding accounts across multiple phases, delivering consultative, executive-level communication and driving activation.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Development & Partnerships
Seniority: Manager level

Key Responsibilities

  • •Maintain a clean onboarding rhythm: handoffs → research → sessions → follow-ups → milestones → activation.
  • •Document progress and activation milestones consistently across accounts.
  • •Align onboarding plans to customer jobs-to-be-done and activation goals.
  • •Manage multiple threads and maintain momentum without dropping accounts.
  • •Collaborate across Sales, AM, GTM Enablement, and Support to adapt to shifting priorities.

Key Requirements

  • •1–3 years in SaaS customer-facing roles (Onboarding, CS, Sales Engineering, Implementation).
  • •Proven experience managing structured onboarding programs (3–6 session journeys or similar).
  • •Comfortable running 20–25 customer meetings/week.
  • •Comfortable managing 20–30 concurrent onboarding accounts, each in different phases.
  • •Strong consultative communication skills and executive-level presence.
Experience:1-3 yearsSaaSOnboarding
Skills:CommunicationOrganizationCross-functional collaborationPresentationConsultative selling
Languages:English

Company Brief

Apollo.io
Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn