Ingersoll Rand

4 weeks ago

Customer Experience - Operations Specialist (Brno, CZ, 602 00)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Coordinate customer order progress end-to-end by expediting open order books, resolving claims and disputes, and handling billing documentation. Support intercompany trade relationships by providing quotes and entering orders. Manage customer cases in Salesforce CRM while partnering with customer experience and other teams. Contribute to continuous improvement of team culture and customer satisfaction.

Location: Brno

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve issues to ensure smooth progress of customer orders, including order expediting and availability.
•Investigate and resolve customer claims and disputes, including issuing credit notes and manual debit notes.
•Handle billing by preparing invoices and issuing manual delivery notes.
•Support intercompany trade relationships by providing quotes and entering orders for intercompany customers.
•Manage cases in Salesforce CRM and collaborate with customer experience and other teams to support order-to-delivery outcomes.

Pay and Benefits

Perks:Meal VouchersAnnual BonusEquity GrantHome OfficeLearning BudgetPensionLife InsuranceGym MembershipPaid Leave

Key Requirements

•Communicative level of English.
•Analytical, solution-oriented approach.
•Ability to create reports (Excel basics).
•PC literacy (MS Office).
•Experience with SAP, Salesforce, Oracle, or other CRM systems is an advantage.

Skills:CommunicationAnalytical thinkingProblem-solvingCollaborationContinuous improvement

Languages:English

Tech Stack:SalesforceCRMMS OfficeExcelSAPOracle

Company Brief

Ingersoll Rand

Designs, manufactures, and services industrial equipment and technologies including air compressors, power tools, fluid management systems, and downstream industrial solutions for manufacturing, construction, and commercial customers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn

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Ingersoll Rand

4 weeks ago

Customer Experience - Operations Specialist (Brno, CZ, 602 00)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Brno

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Resolve issues to ensure smooth progress of customer orders, including order expediting and availability.
•Investigate and resolve customer claims and disputes, including issuing credit notes and manual debit notes.
•Handle billing by preparing invoices and issuing manual delivery notes.
•Support intercompany trade relationships by providing quotes and entering orders for intercompany customers.
•Manage cases in Salesforce CRM and collaborate with customer experience and other teams to support order-to-delivery outcomes.

Pay and Benefits

Perks:Meal VouchersAnnual BonusEquity GrantHome OfficeLearning BudgetPensionLife InsuranceGym MembershipPaid Leave

Key Requirements

•Communicative level of English.
•Analytical, solution-oriented approach.
•Ability to create reports (Excel basics).
•PC literacy (MS Office).
•Experience with SAP, Salesforce, Oracle, or other CRM systems is an advantage.

Skills:CommunicationAnalytical thinkingProblem-solvingCollaborationContinuous improvement

Languages:English

Tech Stack:SalesforceCRMMS OfficeExcelSAPOracle

Company Brief

Ingersoll Rand

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Davidson, United States

Founded: 1871

Website LinkedIn