Helpdesk Senior Associate-ITSM

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Troubleshooting","Communication"]

Provide senior helpdesk support for end-user computing by diagnosing and resolving desktop, notebook, printer, and related peripheral issues. Handle Windows and macOS troubleshooting, device setup and management (MDM/Autopilot, SCCM), and support common enterprise tools like Active Directory and Outlook. Perform desktop configuration reviews, maintenance/repair, device collection and replacements, and ensure timely resolution to improve customer satisfaction through preventive guidance.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Senior Associate-ITSM

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Provide senior helpdesk support for end-user computing by diagnosing and resolving desktop, notebook, printer, and related peripheral issues. Handle Windows and macOS troubleshooting, device setup and management (MDM/Autopilot, SCCM), and support common enterprise tools like Active Directory and Outlook. Perform desktop configuration reviews, maintenance/repair, device collection and replacements, and ensure timely resolution to improve customer satisfaction through preventive guidance.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Troubleshoot Windows and macOS issues, including registry edit-related problems such as boot/internet optimization.
  • •Act as a liaison between customers and internal departments to resolve online system problems accurately and in a timely manner.
  • •Review, troubleshoot, and approve operational quality of desktops, notebooks, printers, and associated peripherals.
  • •Perform device collection, retrieval, and replacements; install, maintain, and optimize desktop/notebook configurations at customer sites.
  • •Diagnose and resolve product performance problems, perform maintenance/repair, and advise customers on preventive maintenance and configurations affecting performance.

Key Requirements

  • •Graduate with relevant experience/knowledge in a technical support role.
  • •Experience troubleshooting Windows 10 and Windows 8, including PC hardware and internet basics.
  • •Knowledge of networking, messaging, and MS Office, plus COTS applications.
  • •Ability to support Active Directory (basic troubleshooting) and Outlook troubleshooting.
  • •Familiarity with printer, external monitor, docking station, and network drive troubleshooting.
Skills:Customer serviceTroubleshootingCommunication
Tech Stack:WindowsWindows 10Windows 8PC HardwareMDMAutopilotSCCMAmazon WorkSpacesCitrixActive DirectoryOutlookPrinter troubleshootingNetwork drivesInternet ExplorerMS OfficeMacOS

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn