Sales and Customer Care Consultant @NET-A-PORTER

YOOX Net‑a‑Porter Group
New Jersey
Workplace: HybridFull timeUSD 20.51+Function: Customer Support (Service Desk)Skills: ["Communication","Proactive","Attention to detail","Organizational skills","Teamwork","Shift flexibility"]

Serve as the first point of contact for YNAP customers, providing outstanding customer experience and product expertise. Handle customer issues and inquiries across email, phone, live chat, and social media, supporting returns, delivery, registration, and payments. Work toward sales, quality, and productivity KPI targets, collaborate with Customer Care and internal teams to improve service knowledge, and deliver seamless shopping at all times.

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FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
3 days ago

Sales and Customer Care Consultant @NET-A-PORTER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Serve as the first point of contact for YNAP customers, providing outstanding customer experience and product expertise. Handle customer issues and inquiries across email, phone, live chat, and social media, supporting returns, delivery, registration, and payments. Work toward sales, quality, and productivity KPI targets, collaborate with Customer Care and internal teams to improve service knowledge, and deliver seamless shopping at all times.
Location: New Jersey
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer experience to every customer, every time.
  • •Act as first point of contact to resolve issues and complaints across email, phone, live chat, and social media.
  • •Anticipate and remove barriers to ensure a seamless customer experience.
  • •Assist customers with product queries and support for returns, delivery, registration, payments, and more.
  • •Meet KPI targets for sales, quality, and productivity while collaborating to improve service and knowledge.

Pay and Benefits

Salary: USD 20.51
Perks:401kHealth InsuranceDentalVisionMedicalAnnual BonusStaff Discount

Key Requirements

  • •Previous experience in a contact centre environment or customer service role (retail and hospitality).
  • •Excellent written and verbal communication skills.
  • •Excellent keyboard and written skills with precise grammar and spelling.
  • •Confident, proactive approach with strong attention to detail and organizational skills.
  • •Ability to work on a team and flexibility to work shifts (including weekends).
Experience:Contact centerCustomer serviceRetailHospitality
Skills:CommunicationProactiveAttention to detailOrganizational skillsTeamworkShift flexibility

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn