Senior Claims Service Consultant (Sydney, NSW, AU, 2000)

Allianz
Sydney
Full timeFunction: Customer Support (Service Desk)Skills: ["Stakeholder management","Decision-making","Coaching","Communication","Attention to detail"]

Manage and finalise complex commercial property claims following the Allianz Claims Management Process. Make liability decisions based on current legislation, PCA authority levels, and AAL standards, while reviewing claims and authorising payments for others within allocated authority. Communicate effectively with customers and stakeholders throughout the claim lifecycle, coach less experienced team members, and ensure compliance with the General Insurance Code of Practice while responding accurately to customer needs.

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FursaFursa
Allianz
Allianz
2 days ago

Senior Claims Service Consultant (Sydney, NSW, AU, 2000)

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Last checked: 10 hours agoStatus: Live

Job Summary

Manage and finalise complex commercial property claims following the Allianz Claims Management Process. Make liability decisions based on current legislation, PCA authority levels, and AAL standards, while reviewing claims and authorising payments for others within allocated authority. Communicate effectively with customers and stakeholders throughout the claim lifecycle, coach less experienced team members, and ensure compliance with the General Insurance Code of Practice while responding accurately to customer needs.
Location: Sydney
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Follow the AAL Claims Management Process and apply current legislation to liability decisions throughout the life of a claim.
  • •Manage a portfolio of claims from validation to finalisation within PCA authority levels while keeping clients informed.
  • •Review claims and authorise payments for other team members within allocated authority, adhering to AAL standards to minimise leakage and increased claim cost.
  • •Engage directly with claimants and stakeholders, tailoring communication style and maintaining positive relationships.
  • •Ensure compliance with the General Insurance Code of Practice and provide timely, accurate claim responses according to AAL phone standards.

Pay and Benefits

Perks:EquityLearning Budget

Key Requirements

  • •Extensive experience managing complex commercial property claims within a general insurance environment.
  • •Advanced understanding of liability assessment, policy interpretation, and claims strategy development.
  • •Ability to manage a portfolio of claims, balancing competing priorities and workloads effectively.
  • •Experience working with insurance brokers, including negotiation of claim and settlement outcomes.
  • •Demonstrated ability to coach, mentor, and support colleagues in claims work.
Experience:General insurance
Skills:Stakeholder managementDecision-makingCoachingCommunicationAttention to detail
Tech Stack:Claims systemsReporting toolsDigital technologies

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn