Customer Support Specialist

Zipline
Oklahoma City
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Empathy","Problem-solving","Initiative","Attention to detail"]

Be the first point of contact for customer support inquiries, helping users via phone, live chat, and a ticketing system. Troubleshoot software issues, communicate clearly and empathetically, and document, escalate, and track requests in Zendesk. Verify and report software bugs, act as an SME for assigned products, and collaborate with product and development teams using Jira while meeting SLAs and security protocols.

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FursaFursa
Zipline
Zipline
1 week ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Be the first point of contact for customer support inquiries, helping users via phone, live chat, and a ticketing system. Troubleshoot software issues, communicate clearly and empathetically, and document, escalate, and track requests in Zendesk. Verify and report software bugs, act as an SME for assigned products, and collaborate with product and development teams using Jira while meeting SLAs and security protocols.
Location: Oklahoma City
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customer support inquiries.
  • •Troubleshoot issues and provide clear, empathetic communication via phone, chat, and email.
  • •Document, escalate, and track support requests using Zendesk.
  • •Verify and report software bugs and communicate with internal teams as needed.
  • •Act as an SME for assigned products and prioritize work to follow SLAs.

Key Requirements

  • •1+ year of technical support, troubleshooting, or database experience.
  • •Strong written and verbal communication skills with a customer-first mindset.
  • •Ability to troubleshoot software issues and work with support platforms like Zendesk and Jira.
  • •Comfort using AI tools as part of your workflow, including naming tools and describing real use cases.
  • •High school diploma (or equivalent) required.
Experience:1+ years
Education:High School
Skills:CommunicationEmpathyProblem-solvingInitiativeAttention to detail
Tech Stack:ZendeskJiraSalesforceSlackAI tools

Company Brief

Zipline
Provides talent acquisition software and recruiting workflow tools for hiring teams. The platform appears focused on helping organizations source, track, and manage candidates more efficiently.
Industry: HR Tech
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