Global EUC Asset & Lifecycle Analyst

NTT
Johannesburg
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Analytical thinking","Presenting","Client service orientation"]

Own global governance for end-user computing (EUC) asset data across a multi-regional IT environment. Define and maintain EUC asset standards and lifecycle definitions, ensure CMDB alignment, and govern the Hardware Asset Module for accurate records. Partner with regional teams to enforce update rules and data quality, support training and audits, and provide monthly EUC asset reporting to senior leadership. Contribute to configuration system evaluations and strategic improvement initiatives.

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FursaFursa
NTT
NTT
1 week ago

Global EUC Asset & Lifecycle Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own global governance for end-user computing (EUC) asset data across a multi-regional IT environment. Define and maintain EUC asset standards and lifecycle definitions, ensure CMDB alignment, and govern the Hardware Asset Module for accurate records. Partner with regional teams to enforce update rules and data quality, support training and audits, and provide monthly EUC asset reporting to senior leadership. Contribute to configuration system evaluations and strategic improvement initiatives.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Define, maintain, and communicate global standards for EUC asset data in the asset module and align with CMDB.
  • •Establish mandatory data fields, naming conventions, ownership rules, lifecycle status definitions, and update requirements.
  • •Govern the Hardware Asset Module to ensure accurate EUC-related records and CMDB CI alignment; maintain documentation and process guides.
  • •Work with regional IT and EUC support to ensure asset records are updated correctly across procurement, deployment, assignment, transfer, return, repair, refresh, and disposal.
  • •Monitor process adherence, lead audits/training, produce monthly EUC asset reports to senior leadership, and support strategic initiatives to improve data quality and systems.

Key Requirements

  • •Strong analytical and reasoning skills to interpret complex IT processes and policies.
  • •Proficiency in ITIL-based configuration and asset management practices.
  • •Experience using CMDB tools (e.g., ServiceNow) and server monitoring platforms (e.g., SolarWinds).
  • •Ability to work collaboratively across global, multicultural teams and communicate effectively with technical and non-technical stakeholders.
  • •Understanding of IT infrastructure and its role in enabling business objectives, including SACM process policies and procedures.
Experience:IT infrastructure
Skills:CommunicationCollaborationAnalytical thinkingPresentingClient service orientation
Tech Stack:ITILCMDBServiceNowSolarWindsHardware Asset ModuleHAMSACM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn