Customer Success Manager - APAC

Multiplier
Delhi, Bengaluru, Malaysia, Australia
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 2-4 yearsSkills: ["Customer-obsessed","Communication","Problem-solving","Organizational","Resilience"]

Own outcome-based relationships with named accounts across APAC to drive customer satisfaction, retention, and growth. Understand customer business needs and deliver consultative solutions through Multiplier to help achieve talent and business objectives. Partner with Sales, Product, Operations, and Engineering, identify upsell and cross-sell opportunities, and synthesize customer feedback to help shape the product roadmap.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Multiplier
Multiplier
1 week ago

Customer Success Manager - APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own outcome-based relationships with named accounts across APAC to drive customer satisfaction, retention, and growth. Understand customer business needs and deliver consultative solutions through Multiplier to help achieve talent and business objectives. Partner with Sales, Product, Operations, and Engineering, identify upsell and cross-sell opportunities, and synthesize customer feedback to help shape the product roadmap.
Location: Delhi, Bengaluru, Malaysia, Australia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted, outcome-based relationships with named accounts through consultative solutioning to help achieve talent and business objectives.
  • •Work with internal teams (Sales, Product, Operations, Engineering) to deliver customer experience and drive growth and retention.
  • •Identify growth opportunities within the customer portfolio and develop strategies to capitalize on upsell and cross-sell.
  • •Serve as the voice of customers to the Product team by synthesizing feedback and offering informed input to shape the product roadmap.
  • •Drive customer satisfaction and growth while coordinating with peers and cross-functional stakeholders; contribute to roadmap development.

Key Requirements

  • •2-4 years of customer-facing experience in B2B SaaS or HR to understand industry complexities and drive customer success.
  • •1-2 years in a Customer Success or Account Management role to develop strategies to meet customer needs.
  • •A people-first, growth mindset to prioritize customer needs and continuously improve to drive outcomes.
  • •Ability to work independently, problem-solve proactively, and collaborate effectively with cross-functional stakeholders.
  • •Strong communication and writing skills to explain complex topics clearly, plus discipline in account planning, forecasting, and quota attainment.
Experience:2-4 yearsB2B SaaSHRCustomer successAccount managementStart-up
Skills:Customer-obsessedCommunicationProblem-solvingOrganizationalResilience

Company Brief

Multiplier
Provides a Global Human Platform (EOR, global payroll, contractor management and HRIS) that enables companies to hire, onboard, manage and pay teams in 150+ countries while ensuring local compliance and payroll processing.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 5M to 10M
Growth: Growth Stage Startup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: New York, United States
Founded: 2020
Glassdoor
Glassdoor: 4.3
WebsiteLinkedInGlassdoor