Senior Product Manager Activation & Fulfillment (Mashreq Bank Pakistan Limited)

Mashreq
Pakistan
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 8+ yearsSkills: ["Stakeholder management","Process improvement","Cross-functional coordination","Customer experience focus","Influencing senior stakeholders"]

Own the end-to-end downstream onboarding journey, including account fulfillment, activation, and funding. Partner with Operations and Compliance to reduce activation backlog and time-to-activate, improving operational efficiency and customer experience. Lead omni-channel customer communications to address pending documentation and dependencies, track key activation metrics (STP%, activation rates), manage stationery inventory, and engage senior stakeholders for initiative buy-in.

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FursaFursa
Mashreq
Mashreq
1 month ago

Senior Product Manager Activation & Fulfillment (Mashreq Bank Pakistan Limited)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own the end-to-end downstream onboarding journey, including account fulfillment, activation, and funding. Partner with Operations and Compliance to reduce activation backlog and time-to-activate, improving operational efficiency and customer experience. Lead omni-channel customer communications to address pending documentation and dependencies, track key activation metrics (STP%, activation rates), manage stationery inventory, and engage senior stakeholders for initiative buy-in.
Location: Pakistan
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Director level

Key Responsibilities

  • •Manage the activation workflow after account creation.
  • •Own the end-to-end downstream onboarding journey including account fulfillment, activation, and funding.
  • •Partner with Operations and Compliance to drive operational efficiencies and reduce activation TAT/backlogs.
  • •Drive customer communications using an omni-channel approach to resolve pending documents and dependencies.
  • •Track activation metrics (activation rates, STP%, activation backlog) and manage stationery inventory; work to reduce case backlogs.

Key Requirements

  • •8+ years of experience with a degree in Marketing or related field.
  • •Experience in banking/financial industry focused on customer acquisition, strategy, design, and implementation.
  • •Ability to coordinate with stakeholders such as Compliance and Operations to reduce backlog and improve TAT.
  • •Experience driving operational efficiencies through process improvement.
  • •Ability to engage and influence senior management and major stakeholders for buy-in on initiatives.
Experience:8+ yearsBankingFinancial services
Education:
Skills:Stakeholder managementProcess improvementCross-functional coordinationCustomer experience focusInfluencing senior stakeholders

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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