Database Support Engineer (AMER)

Supabase
Anywhere
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Empathy","Problem-solving","Fast decision-making","Mentoring"]

Join Supabase’s Support Team to investigate and resolve advanced customer issues across Postgres and Supabase services like Auth, RLS, Storage, Realtime, and Edge Functions. You’ll reproduce bugs, isolate root causes, provide consultative guidance to optimize workloads, and escalate with strong repro steps. Spot patterns across tickets to improve docs and tooling, and mentor junior support team members to raise support quality.

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FursaFursa
Supabase
Supabase
8 months ago

Database Support Engineer (AMER)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Join Supabase’s Support Team to investigate and resolve advanced customer issues across Postgres and Supabase services like Auth, RLS, Storage, Realtime, and Edge Functions. You’ll reproduce bugs, isolate root causes, provide consultative guidance to optimize workloads, and escalate with strong repro steps. Spot patterns across tickets to improve docs and tooling, and mentor junior support team members to raise support quality.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Investigate and resolve advanced customer issues across Postgres and Supabase components (Auth, RLS, Storage, Realtime, and Edge Functions).
  • •Provide consultative, proactive advice to optimize workloads, avoid pitfalls, and support advanced users.
  • •Reproduce bugs, isolate root causes, propose workarounds, and escalate to engineering with solid repro steps.
  • •Communicate clearly and empathetically with customers, especially during high-impact or time-sensitive situations.
  • •Spot ticket patterns and recommend improvements to docs, tooling, and product; mentor junior team members.

Pay and Benefits

Perks:Remote WorkHealth InsuranceLearning BudgetEquity

Key Requirements

  • •6+ years in technical support, backend engineering, SRE, or similar roles.
  • •Deep knowledge of PostgreSQL internals including autovacuum behavior, WAL growth, long-running transactions, and table bloat.
  • •Strong high-performance SQL and query optimization skills.
  • •Experience troubleshooting complex setups such as multi-tenant schema patterns and debugging edge functions.
  • •Hands-on experience with safe recovery from data migration issues (pg_dump/restore, schema drift, failed migrations) and familiarity with AWS.
Skills:CommunicationEmpathyProblem-solvingFast decision-makingMentoring
Tech Stack:PostgreSQLSQLWALAutovacuumRLSStorageRealtimeEdge FunctionsAWSLinuxPg_dumpPg_restore

Company Brief

Supabase
Provides an open-source backend as a service built on PostgreSQL, offering real-time APIs, authentication, storage, and edge functions to help developers quickly build and scale applications.
Industry: Cloud Computing
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2020
WebsiteLinkedIn