Customer Service Delivery Advocate

Carvana
United States
Workplace: OnsiteFull timeUSD 17 - 19 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Customer service","Safety awareness"]

Deliver vehicles to customers’ doors using Carvana’s custom haulers while providing an exceptional customer experience. You’ll load and unload vehicles, inspect the hauler and vehicles for safety, complete customer paperwork, and enter detailed notes in the customer tracking system. Maintain a safe driving record and follow CMV Driver Qualification requirements, including meeting licensing/notary and DMV/title access requirements for your state.

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FursaFursa
Carvana
Carvana
1 month ago

Customer Service Delivery Advocate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Deliver vehicles to customers’ doors using Carvana’s custom haulers while providing an exceptional customer experience. You’ll load and unload vehicles, inspect the hauler and vehicles for safety, complete customer paperwork, and enter detailed notes in the customer tracking system. Maintain a safe driving record and follow CMV Driver Qualification requirements, including meeting licensing/notary and DMV/title access requirements for your state.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using custom car haulers.
  • •Load and unload vehicles and regularly inspect the car-hauler to ensure safe operation.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Meet role licensing requirements by obtaining a notary and completing state-specific license steps as applicable.

Pay and Benefits

Salary: USD 17 - 19 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and frequent loading/unloading of vehicles.
  • •Ability to read, write, speak, and understand English.
  • •Ability to sustain physical activity for extended periods (8+ hours) and lift/carry/push/pull up to 50 lbs.
  • •Must obtain a notary in the local jurisdiction within the first 90 days and satisfy state-specific DMV/title and registration access requirements.
Experience:2+ years
Skills:Customer serviceSafety awareness
Licenses:NotaryDOT Medical CardChauffeur's licenseVehicle Verifier licenseSalesperson license
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn