Client Experience Coordinator

AECOM
Philippines
Workplace: RemoteFull timeFunction: Executive & General ManagementEducation: bachelorsSkills: ["Communication","Customer service","Attention to detail","Problem solving","Planning and organizing"]

Coordinate the Voice of the Client (VoC) program by supporting monthly project survey administration, client listening, and bid debrief activities. Under guidance from the Global Client Insights Program Manager and Client Experience Specialist, you’ll schedule meetings and interviews, manage documentation and tracker updates, clean and validate survey data in tools like Qualtrics and Salesforce/CFM, and prepare routine dashboard exports and reports for stakeholders.

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FursaFursa
AECOM
AECOM
8 hours ago

Client Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Coordinate the Voice of the Client (VoC) program by supporting monthly project survey administration, client listening, and bid debrief activities. Under guidance from the Global Client Insights Program Manager and Client Experience Specialist, you’ll schedule meetings and interviews, manage documentation and tracker updates, clean and validate survey data in tools like Qualtrics and Salesforce/CFM, and prepare routine dashboard exports and reports for stakeholders.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Support routine stakeholder interviews, meetings, schedules, and follow-up activities using established processes.
  • •Provide meeting logistics and coordination, including setup, materials preparation, note-taking, tracker updates, and follow-up reminders.
  • •Monitor the client feedback survey mailbox and respond to routine requests; document common requests and escalate exceptions.
  • •Support system data entry and updates across Qualtrics, Salesforce/CFM, SharePoint, and other program tools as assigned.
  • •Prepare and maintain routine reports and dashboard exports using approved templates; perform data cleaning and validation for survey reporting.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsurancePaid LeaveDisabilityTravel AllowanceEmployee Assistance

Key Requirements

  • •Bachelor's degree and/or relevant work experience (fresh graduates are welcome).
  • •Basic proficiency in Microsoft Office tools, specifically Excel and PowerPoint.
  • •Exposure to, or willingness to learn, business systems such as Qualtrics, Salesforce/CFM, SharePoint, Power BI, or Monday.com.
  • •Strong organizational skills and comfort with defined, process-driven work.
  • •Interest in developing knowledge of client experience processes, client feedback systems, and reporting tools.
Education:Bachelor's
Skills:CommunicationCustomer serviceAttention to detailProblem solvingPlanning and organizing
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointQualtricsSalesforce/CFMSharePointPower BIMonday.comDashboard exports

Company Brief

AECOM
AECOM is a global infrastructure firm providing design, consulting, construction, and management services across transportation, buildings, water, environment, and energy sectors, delivering large-scale projects for public- and private-sector clients worldwide.
Industry: Civil Engineering
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Angeles, United States
Founded: 1990
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