Outcomes Architect, UKI

Notion Labs
London
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Customer empathy","Agency","Urgency","Stakeholder management","Problem structuring"]

Own workflow adoption, value delivery, and renewal outcomes for a book of named accounts focused on customers that are flat or at-risk. Partner with Solutions Consultants on expansion qualification and planning, define mutual success plans, and demonstrate ROI through executive business reviews. Facilitate use-case consultations, shape continuous solutions design, and coordinate with Services on complex implementations. Help deliver Outcomes Architect programs and contribute directly to NRR through proactive product adoption.

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Notion Labs
Notion Labs
1 month ago

Outcomes Architect, UKI

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Last checked: 1 hour agoStatus: Live

Job Summary

Own workflow adoption, value delivery, and renewal outcomes for a book of named accounts focused on customers that are flat or at-risk. Partner with Solutions Consultants on expansion qualification and planning, define mutual success plans, and demonstrate ROI through executive business reviews. Facilitate use-case consultations, shape continuous solutions design, and coordinate with Services on complex implementations. Help deliver Outcomes Architect programs and contribute directly to NRR through proactive product adoption.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Drive workflow adoption and value realization for a book of named accounts.
  • •Contribute to NRR via predictable renewal/expansion pipeline and proactive product adoption.
  • •Partner with Solutions Consultants on expansion and renewal strategy, including owning commercial opportunity for flat and at-risk renewals.
  • •Define and maintain mutual success plans to guide AI transformation and demonstrate ROI via periodic executive business reviews.
  • •Facilitate use-case consultations and coordinate with Services for complex/technical implementations to ensure successful outcomes.

Key Requirements

  • •Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
  • •Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into practical implementation plans.
  • •Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
  • •Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
  • •Strong program and stakeholder management skills to run success plans, timelines, risks, and customer commitments across a book of accounts.
Experience:B2B SaaSCustomer successRenewalsAIWorkflows
Skills:Customer empathyAgencyUrgencyStakeholder managementProblem structuring
Tech Stack:NotionAI

Company Brief

Notion Labs
Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 4.5
WebsiteLinkedInGlassdoor