3 days ago

Scaled Outcomes Architect, London

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own workflow adoption, value delivery, and renewal outcomes for a book of named accounts focused on customers that are flat or at-risk. Partner with Solutions Consultants on expansion qualification and planning, define mutual success plans, and demonstrate ROI through executive business reviews. Facilitate use-case consultations, shape continuous solutions design, and coordinate with Services on complex implementations. Help deliver Outcomes Architect programs and contribute directly to NRR through proactive product adoption.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive workflow adoption and value realization for a book of named accounts.
•Contribute to NRR via predictable renewal/expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on expansion and renewal strategy, including owning commercial opportunity for flat and at-risk renewals.
•Define and maintain mutual success plans to guide AI transformation and demonstrate ROI via periodic executive business reviews.
•Facilitate use-case consultations and coordinate with Services for complex/technical implementations to ensure successful outcomes.

Key Requirements

•Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into practical implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
•Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
•Strong program and stakeholder management skills to run success plans, timelines, risks, and customer commitments across a book of accounts.

Experience:B2B SaaSCustomer successRenewalsAIWorkflows

Skills:Customer empathyAgencyUrgencyStakeholder managementProblem structuring

Tech Stack:NotionAI

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

3 days ago

Scaled Outcomes Architect, London

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Drive workflow adoption and value realization for a book of named accounts.
•Contribute to NRR via predictable renewal/expansion pipeline and proactive product adoption.
•Partner with Solutions Consultants on expansion and renewal strategy, including owning commercial opportunity for flat and at-risk renewals.
•Define and maintain mutual success plans to guide AI transformation and demonstrate ROI via periodic executive business reviews.
•Facilitate use-case consultations and coordinate with Services for complex/technical implementations to ensure successful outcomes.

Key Requirements

•Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
•Strong customer-facing discovery skills to understand business problems, map workflows, and translate goals into practical implementation plans.
•Technical fluency to co-design, configure, and troubleshoot Notion workspaces and workflows.
•Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy.
•Strong program and stakeholder management skills to run success plans, timelines, risks, and customer commitments across a book of accounts.

Experience:B2B SaaSCustomer successRenewalsAIWorkflows

Skills:Customer empathyAgencyUrgencyStakeholder managementProblem structuring

Tech Stack:NotionAI

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor