Fiserv

1 month ago

Direct Express Operations Reporting Manager, Power BI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Lead operational management for the Direct Express program in a high-visibility client environment. Drive incident and problem management, vendor governance, and data-driven improvements with Power BI/Power Automate to optimize cardholder outcomes and strengthen client trust.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead the operational client experience strategy for Direct Express cardholder servicing, including defining priorities, success metrics, and governance to deliver consistent performance and stability.
•Own senior-level vendor management, including performance accountability, corrective action governance, and escalation management across multiple partners.
•Lead major incident response and problem management, including executive communication, root-cause leadership, and sustained remediation to prevent recurrence.
•Lead client governance and service review cadences, providing clear performance narratives, risks, and recommendations aligned to client outcomes.
•Partner with technology, product, and risk/compliance leaders to drive strategic operational improvements, readiness for releases, and continuous optimization of the servicing model.

Pay and Benefits

Salary: USD 82,500 - 132,000 annually

Key Requirements

•Bachelor’s degree or equivalent experience.
•5+ years of experience in operations leadership, client experience, or servicing within a regulated financial services environment.
•Strong command of incident and problem management practices and operational control disciplines.
•Strong data-driven leadership skills, with experience establishing KPIs, building reporting narratives, and driving operational transformation.
•Advanced proficiency in Power BI and Power Automate, with demonstrated ability to design dashboards, automate reporting processes, and enhance data visibility.

Experience:5+ yearsFintechPaymentsFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStakeholder managementData-driven

Languages:English

Tech Stack:Power BIPower Automate

Company Brief

Fiserv

Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn

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Fiserv

1 month ago

Direct Express Operations Reporting Manager, Power BI

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Lead the operational client experience strategy for Direct Express cardholder servicing, including defining priorities, success metrics, and governance to deliver consistent performance and stability.
•Own senior-level vendor management, including performance accountability, corrective action governance, and escalation management across multiple partners.
•Lead major incident response and problem management, including executive communication, root-cause leadership, and sustained remediation to prevent recurrence.
•Lead client governance and service review cadences, providing clear performance narratives, risks, and recommendations aligned to client outcomes.
•Partner with technology, product, and risk/compliance leaders to drive strategic operational improvements, readiness for releases, and continuous optimization of the servicing model.

Pay and Benefits

Salary: USD 82,500 - 132,000 annually

Key Requirements

•Bachelor’s degree or equivalent experience.
•5+ years of experience in operations leadership, client experience, or servicing within a regulated financial services environment.
•Strong command of incident and problem management practices and operational control disciplines.
•Strong data-driven leadership skills, with experience establishing KPIs, building reporting narratives, and driving operational transformation.
•Advanced proficiency in Power BI and Power Automate, with demonstrated ability to design dashboards, automate reporting processes, and enhance data visibility.

Experience:5+ yearsFintechPaymentsFinancial services

Education:Bachelor's

Skills:LeadershipCommunicationProblem-solvingStakeholder managementData-driven

Languages:English

Tech Stack:Power BIPower Automate

Company Brief

Fiserv

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Brookfield, United States

Founded: 1984

Website LinkedIn