NTT

1 day ago

Service Desk L1

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 20 hours agoStatus: Live

Job Summary

Provide first-level IT support to users via phone, email, chat, walk-in, or tickets. Log and manage incidents and service requests in an ITSM tool, troubleshoot common issues across hardware, software, Microsoft 365, email, VPN, printers, networks, and business applications. Handle password resets and access requests, resolve within SLA or escalate, and keep users updated while following SOPs, security guidelines, and knowledge base articles.

Location: Cyberjaya

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide first-level IT support through phone, email, chat, walk-in, or ticketing channels.
•Log, classify, prioritize, and manage incidents and service requests in the ITSM tool.
•Troubleshoot issues related to hardware, software, Microsoft 365, email, VPN, printers, networks, and business applications.
•Support user account activities such as password resets, access requests, and basic account administration.
•Resolve tickets within agreed SLA or escalate to the appropriate technical team; keep users informed throughout the ticket lifecycle.

Key Requirements

•2+ years of experience in IT support, helpdesk, or service desk operations.
•Basic knowledge of Windows, Microsoft 365, Outlook, Teams, VPN, printers, and common workplace technologies.
•Strong communication, customer service, and problem-solving skills.
•Experience with ticketing tools such as ServiceNow is an advantage.
•ITIL Foundation, CompTIA A+, or Microsoft certification is an advantage.

Experience:2+ yearsIT supportHelpdeskService desk

Skills:CommunicationCustomer serviceProblem-solvingAbility to work in a structured environment

Certifications:ITIL FoundationCompTIA A+Microsoft certification

Tech Stack:WindowsMicrosoft 365OutlookTeamsVPNPrintersNetworksServiceNowITSMEmailHardwareSoftware

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT