Starlink Customer Success Manager (Latam Backhaul)

SpaceX
Redmond
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 6+ yearsEducation: high_schoolSkills: ["Communication","Risk awareness","Process documentation","Executive stakeholder management","Cross-functional collaboration"]

Own Starlink backhaul Layer 2 customer relationships across Latin America, guiding accounts from contract signature through onboarding, activation, payment, and long-term expansion. Serve as the primary customer contact, drive revenue and account health by tracking readiness, shipments, activations, compliance, KPIs, invoicing, and logistics, and proactively raise risks. Build account plans, forecast retention and revenue, incorporate customer feedback, and help shape how backhaul operations run region-wide.

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FursaFursa
SpaceX
SpaceX
1 week ago

Starlink Customer Success Manager (Latam Backhaul)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Own Starlink backhaul Layer 2 customer relationships across Latin America, guiding accounts from contract signature through onboarding, activation, payment, and long-term expansion. Serve as the primary customer contact, drive revenue and account health by tracking readiness, shipments, activations, compliance, KPIs, invoicing, and logistics, and proactively raise risks. Build account plans, forecast retention and revenue, incorporate customer feedback, and help shape how backhaul operations run region-wide.
Location: Redmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own assigned Latin America backhaul accounts from contract signature through onboarding, activation, day-to-day management, and long-term growth as the primary customer contact.
  • •Hit and exceed revenue targets by tracking readiness, shipments, activations, and payments, and escalating risks when dates or dollars may slip.
  • •Maintain internal account systems so account status, risk, and opportunity are visible in one place.
  • •Monitor account health, including contract compliance, KPI performance, invoicing/tax, logistics, and the customer relationship, to prevent delayed cash or churn.
  • •Build account plans and forecast retention and revenue; identify expansion opportunities and coordinate feedback with engineering, support, finance, and operations.
Travel: Medium travel

Key Requirements

  • •Bachelor’s degree in engineering, business, or related field, OR high school diploma/equivalency with 6+ years in account management, customer success, business development, operations, or a technical customer-facing role.
  • •5+ years owning a defined book of business with accountability for customer health and revenue (retention, realization, expansion, or collections).
  • •5+ years supporting customers on a technical product or service.
  • •Professional fluency in Spanish and/or Portuguese (written and spoken).
  • •Ability to manage a defined region’s backhaul accounts and operate without a defined playbook, with strong communication across customer, executive, and finance stakeholders.
Experience:6+ years
Education:High School
Skills:CommunicationRisk awarenessProcess documentationExecutive stakeholder managementCross-functional collaboration
Languages:SpanishPortuguese

Eligibility

Nationality:US National

Company Brief

SpaceX
Designs, manufactures, and launches advanced rockets and spacecraft for commercial and government customers, aiming to reduce space transportation costs and enable human life on Mars through reusable launch vehicles and integrated space systems.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Hectocorn (USD 100B+)
Funding: Series E+
Headquarters: Hawthorne, United States
Founded: 2002
Glassdoor
Glassdoor: 4.2
WebsiteLinkedIn