Strategic Account Manager

Sardine
United Kingdom
Workplace: RemoteFull timeGBP 88,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Presentation","Communication","Relationship building","Analytical thinking","Problem solving"]

Strategic Account Manager combining account management and solution architecture to manage a subset of customers, maximize ROI, translate complex product/tech problems into actionable solutions, advise on fraud and compliance, and collaborate with risk analytics teams to plan long-term expansion while communicating KPIs and insights to clients.

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FursaFursa
Sardine
Sardine
3 months ago

Strategic Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Strategic Account Manager combining account management and solution architecture to manage a subset of customers, maximize ROI, translate complex product/tech problems into actionable solutions, advise on fraud and compliance, and collaborate with risk analytics teams to plan long-term expansion while communicating KPIs and insights to clients.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Be the primary point of contact for our customers, attending to day-to-day and big-picture problems and opportunities and helping maximize the customer's ROI in Sardine
  • •Build a thorough understanding of our product, technology, and strategy and be able to message these succinctly to customers
  • •Translate complex product and technology problems into simple and actionable solutions. Be able to manage the solution process both internally and externally
  • •Speak knowledgeably and advise on best practices relating to fraud and compliance
  • •Build, monitor, and communicate KPIs to clients

Pay and Benefits

Salary: GBP 88,000 - 110,000 annually
Equity and Bonus:Equity
Perks:EquityAnnual BonusHealth InsuranceRemote Work

Key Requirements

  • •7+ years of experience in Account Management, Customer Success, Risk Management, or Solutions Architecture within B2B SaaS, with an understanding of how customers integrate APIs
Experience:7+ yearsFintechSaaSRisk managementAMLKYC
Skills:PresentationCommunicationRelationship buildingAnalytical thinkingProblem solving
Tech Stack:APIsBI tools

Company Brief

Sardine
Provides fraud prevention and account security solutions using machine learning to detect and block account takeover, payment fraud, and malicious actors for digital platforms and marketplaces.
Industry: Cybersecurity
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