Solution Expert

360Learning
Canada
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client-first mindset","Project management","Adaptability","Analytical thinking","Priority management"]

Own a portfolio of enterprise customers and lead complex solution work in the RUN phase. You act as a trusted advisor on advanced use cases, driving product adoption with tailored recommendations. This role focuses on integration and troubleshooting (APIs, flat files, third-party tools, SSO), delivering platform audits, redesigning solution architecture when needed, and supporting Customer Success with high-level functional and technical expertise across active projects.

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FursaFursa
360Learning
360Learning
1 week ago

Solution Expert

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Own a portfolio of enterprise customers and lead complex solution work in the RUN phase. You act as a trusted advisor on advanced use cases, driving product adoption with tailored recommendations. This role focuses on integration and troubleshooting (APIs, flat files, third-party tools, SSO), delivering platform audits, redesigning solution architecture when needed, and supporting Customer Success with high-level functional and technical expertise across active projects.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of enterprise clients and manage up to 30 active projects while supporting onboarding and ongoing client needs.
  • •Lead complex integrations (APIs, flat files, third-party tools) including SSO setup, troubleshooting, and implementation delivery.
  • •Run solution audits, deliver professional services from the catalogue, and provide high-level recommendations to maximize long-term business impact.
  • •Support Customer Success with functional and technical questions and pitch the value of the 360Learning platform.
  • •Develop repeatable delivery processes and contribute to the knowledge base to share best practices and lessons learned.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceRrsp MatchingParental LeaveLearning BudgetPaid LeavePaid Holidays

Key Requirements

  • •3 years of professional consulting experience, ideally in a customer-facing role (Level 2/3 support agents, technical consultant, or technical account manager).
  • •Experience deploying SaaS products, ideally in an HR-related context.
  • •Project management skills to handle multiple customer implementations and priorities.
  • •Working knowledge of APIs and SSO configuration/troubleshooting.
  • •Solution-oriented, client-first mindset with the ability to communicate with technical stakeholders while simplifying complexity.
Experience:ConsultingSaaSHR
Skills:Client-first mindsetProject managementAdaptabilityAnalytical thinkingPriority management
Tech Stack:APIsSSOTrelloThird-party toolsFlat files

Company Brief

360Learning
Provides a collaborative learning platform for companies to create, share, and manage employee training programs. It combines authoring, social learning, and analytics tools to help organizations upskill teams at scale.
Industry: Corporate Training
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Paris, France
Founded: 2013
WebsiteLinkedIn