Sr. IT Support Specialist

Addepar
New York
Workplace: OnsiteFull timeUSD 104,000 - 130,000 annuallyFunction: Customer Support (Service Desk)Experience: 4+ yearsSkills: ["Problem-solving","Troubleshooting","Documentation","Independent work","Mentoring"]

Provide on-site, hands-on IT support in a primarily Apple environment, resolving complex macOS and Windows issues with minimal supervision. Serve as an escalation point, administer and troubleshoot SaaS tools and enterprise platforms (including Google Workspace, Okta, Slack, and Zoom), and manage MDM/endpoint security (Jamf preferred). Create and evolve IT documentation/runbooks, mentor junior team members, and collaborate with global IT counterparts to align on support and security practices.

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FursaFursa
Addepar
Addepar
11 hours ago

Sr. IT Support Specialist

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Last checked: 9 hours agoStatus: Live

Job Summary

Provide on-site, hands-on IT support in a primarily Apple environment, resolving complex macOS and Windows issues with minimal supervision. Serve as an escalation point, administer and troubleshoot SaaS tools and enterprise platforms (including Google Workspace, Okta, Slack, and Zoom), and manage MDM/endpoint security (Jamf preferred). Create and evolve IT documentation/runbooks, mentor junior team members, and collaborate with global IT counterparts to align on support and security practices.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide on-site, hands-on support while maintaining the reliability and efficiency of core IT infrastructure.
  • •Act as an escalation point for advanced technical issues, resolving complex problems across Mac and Windows environments.
  • •Configure, manage, and optimize SaaS and cloud-based platforms (e.g., Google, Worksplace, Okta, Zoom, Slack).
  • •Develop and maintain internal IT documentation, runbooks, and best practices to standardize processes globally.
  • •Mentor junior team members and collaborate with global IT counterparts to align on support practices, security requirements, and stakeholder priorities.

Pay and Benefits

Salary: USD 104,000 - 130,000 annually
Equity and Bonus:Equity

Key Requirements

  • •4+ years of experience in a corporate IT environment with increasing autonomy and technical ownership.
  • •Proficiency administering and troubleshooting SaaS platforms including Google Workspace, Okta, Slack, and Zoom.
  • •Comfort working with MDM solutions (Jamf preferred) and managing endpoint security tools and compliance workflows.
  • •Strong troubleshooting across macOS and Windows, independently resolving complex hardware and software issues.
  • •Familiarity with networks and connected devices, including experience with Ubiquiti or similar environments.
Experience:4+ years
Skills:Problem-solvingTroubleshootingDocumentationIndependent workMentoring
Languages:English
Tech Stack:MacOSWindowsGoogle WorkspaceOktaSlackZoomJiraMDMJamfEndpoint securityCommand lineBashPythonUbiquitiSaaSCloud platforms

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Addepar
Provides a wealth management platform that aggregates, analyzes, and reports on complex financial data for advisors, family offices, and institutions to enable better investment decision-making and portfolio reporting.
Industry: Wealth Management
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Mountain View, United States
Founded: 2009
WebsiteLinkedIn