Account Manager (Retail) - Romania (They/She/He)

Delivery Hero
Bucharest
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Analytical","Organizational","Planning","Communication","Negotiation","Relationship building","Presentation","Problem solving","Data-driven","Adaptability"]

Manage and grow Glovo’s grocery retail partners in Romania by building strong, proactive relationships and leading business reviews. Own partner performance through KPI analysis, reporting, and data-driven plans focused on assortment, AOV, and conversion. Onboard new partners, translate partner feedback into product/marketing/operations improvements, and deliver monthly and quarterly objectives. Work in a fast-paced Q-commerce team with a strategic, analytical approach.

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Delivery Hero
Delivery Hero
3 days ago

Account Manager (Retail) - Romania (They/She/He)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage and grow Glovo’s grocery retail partners in Romania by building strong, proactive relationships and leading business reviews. Own partner performance through KPI analysis, reporting, and data-driven plans focused on assortment, AOV, and conversion. Onboard new partners, translate partner feedback into product/marketing/operations improvements, and deliver monthly and quarterly objectives. Work in a fast-paced Q-commerce team with a strategic, analytical approach.
Location: Bucharest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain relationships with top Glovo partners through consistent communication and business reviews.
  • •Create and execute growth plans using understanding of the Q-commerce delivery model, marketing activations, and assortment performance.
  • •Monitor partner business performance, analyze key KPIs, and drive partner growth.
  • •Prepare reports and dashboards for partners and use insights for operational improvements.
  • •Onboard new partners and translate partner feedback into product, marketing, and operations improvements.

Pay and Benefits

Perks:Health InsuranceMeal AllowanceRemote WorkParental LeaveWellness Stipend

Key Requirements

  • •2+ years of experience in account management or business consultancy, preferably in FMCG or Retail.
  • •Strong analytical, organizational, and planning skills in a high-performance, fast-paced environment.
  • •Ability to work independently, take responsibility, and collaborate effectively with team goals.
  • •Strong commercial and negotiation skills with excellent English and Romanian communication.
  • •Proficiency with Google Docs and MS Office (including Excel) and strong presentation/relationship-building skills.
Experience:2+ yearsFMCGRetail
Skills:AnalyticalOrganizationalPlanningCommunicationNegotiationRelationship buildingPresentationProblem solvingData-drivenAdaptability
Languages:EnglishRomanian
Tech Stack:Google DocsMS OfficeExcel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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