ServiceNow Business Analyst

NTT
Bengaluru
Workplace: RemoteFull timeFunction: Business OperationsExperience: 7+ yearsSkills: ["Communication","Facilitation","Documentation","Stakeholder management","Requirements gathering","Process mapping","UAT facilitation"]

Serve as a Senior ServiceNow Business Process Consultant with strong business analyst capabilities, leading client engagements from discovery through delivery. Run functional discovery sessions and process workshops, advise on ServiceNow best practices across ITSM/ITOM/HRSD/CSM modules, and capture requirements, user stories, and process flows. Support test plans, UAT, go-live, and client training, while aligning business goals with technical solutions throughout the project lifecycle.

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FursaFursa
NTT
NTT
2 months ago

ServiceNow Business Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a Senior ServiceNow Business Process Consultant with strong business analyst capabilities, leading client engagements from discovery through delivery. Run functional discovery sessions and process workshops, advise on ServiceNow best practices across ITSM/ITOM/HRSD/CSM modules, and capture requirements, user stories, and process flows. Support test plans, UAT, go-live, and client training, while aligning business goals with technical solutions throughout the project lifecycle.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Lead functional discovery sessions and process workshops to define client-specific business process solutions.
  • •Advise clients on ServiceNow best practices across ITSM, ITOM, HRSD, CSM, and other modules.
  • •Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities.
  • •Prepare and execute test plans, facilitate UAT, and support go-live activities.
  • •Provide client training, job aids, and delivery support by serving as the “eyes and ears” of the delivery team.
Travel: Low travel

Key Requirements

  • •7+ years of ServiceNow consulting experience with hands-on expertise across multiple modules.
  • •5+ years of business analysis experience, including requirements gathering, process mapping, and stakeholder engagement.
  • •Proven ability to lead client workshops and translate business needs into actionable solutions.
  • •Strong understanding of Agile methodologies and experience supporting Scrum teams.
  • •Excellent communication, facilitation, and documentation skills.
Experience:7+ yearsConsultingServiceNowAgileScrum
Skills:CommunicationFacilitationDocumentationStakeholder managementRequirements gatheringProcess mappingUAT facilitation
Certifications:CSACISCTA
Tech Stack:ServiceNowITSMITOMHRSDCSMAgileScrumUAT

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn