Senior Community Manager

Fivetran
North Carolina, Colorado
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Written communication","Facilitation","De-escalation","Cross-functional collaboration","Emotional intelligence"]

Lead dbt community’s digital engagement by owning day-to-day operations of the dbt Slack community, partnering with community leaders to evolve strategy and guidelines, and building scalable moderation/support workflows. Coach moderators, create content systems, and close the loop by surfacing member insights to Product, Marketing, and Support. Track engagement and health metrics, run experiments to improve outcomes, manage community tooling, and coordinate incident response as needed.

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Fivetran
Fivetran
23 hours ago

Senior Community Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead dbt community’s digital engagement by owning day-to-day operations of the dbt Slack community, partnering with community leaders to evolve strategy and guidelines, and building scalable moderation/support workflows. Coach moderators, create content systems, and close the loop by surfacing member insights to Product, Marketing, and Support. Track engagement and health metrics, run experiments to improve outcomes, manage community tooling, and coordinate incident response as needed.
Location: North Carolina, Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community to provide a welcoming, high-signal experience worldwide
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming
  • •Develop and maintain moderation and support workflows (triage, escalation paths, response playbooks) including Code of Conduct enforcement
  • •Coach and support moderators and community champions; recruit and onboard new moderators
  • •Surface community insights to Product, Marketing, and Support; monitor key engagement and health metrics and run experiments to improve them

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeaveRsusLearning BudgetVolunteer Days

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment
  • •Own day-to-day operations for a large online community (Slack/Discord/forum), including moderation, member support, and community health
  • •Build and improve moderation and support workflows (triage, escalation paths, response playbooks) with Code of Conduct enforcement
  • •Excellent written communication and facilitation skills to de-escalate issues and encourage productive conversation
  • •Experience using community tooling and analytics (e.g., Slack workflows, Common Room) to track engagement and drive improvement
Experience:5+ yearsDigital community managementOnline engagementCommunity program managementGlobal/distributed environment
Skills:Written communicationFacilitationDe-escalationCross-functional collaborationEmotional intelligence
Languages:English
Tech Stack:SlackDiscordCommon RoomAnalyticsKnowledge baseIntegrationsWeb portal

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn