Live Nation Entertainment

1 week ago

IT Incident Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own and govern enterprise Incident Management and Problem Management processes, ensuring rapid restoration during operational disruptions. Lead major incident response as Incident Commander, coordinate technical and business stakeholders, and manage escalation and communications. Drive structured post-incident reviews and root cause analysis (RCA) using methodologies like 5 Whys and Fishbone/Fault Tree, track corrective actions, and continuously improve operational resilience using ITSM tools and KPI reporting.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own and manage the end-to-end Incident Management and Problem Management lifecycle across the organization.
•Lead major incident response, acting as Incident Commander to coordinate technical teams, executive communications, escalations, and recovery efforts.
•Facilitate operational bridges, incident triage sessions, and stakeholder updates during critical outages.
•Conduct Post-Incident Reviews (PIR) and structured Root Cause Analysis (RCA), document findings, and drive remediation and preventive actions to closure.
•Develop and monitor operational KPIs, SLAs, trends, and reporting dashboards; partner with engineering, infrastructure, security, and support teams to improve service stability and operational resilience.

Pay and Benefits

Salary: USD 80,000 - 100,000

Perks:Health Insurance401kPaid LeaveEquity

Key Requirements

•5+ years of experience in Incident Management, Problem Management, IT Service Management (ITSM), or Service Operations.
•Proven experience leading major incident response and conducting post-incident reviews.
•Strong understanding of ITIL Incident Management and Problem Management frameworks.
•Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent platforms.
•Ability to coordinate cross-functional technical teams during critical operational incidents with strong communication and facilitation skills.

Experience:IT service managementEnterprise ITMajor incident management

Skills:LeadershipFacilitationCommunicationStakeholder engagementDecision-making under pressure

Certifications:ITIL 4 FoundationITIL Managing ProfessionalCertified Incident Manager (CIM)Certified Problem and Change Manager (CPCM)ITSM Implementation certification

Tech Stack:ServiceNowZendeskJira Service ManagementITIL

Company Brief

Live Nation Entertainment

Operates a global live entertainment platform that promotes concerts, manages ticketing, and runs venues and festivals. Connects artists, fans, and brands through large-scale events, sponsorships, and digital ticketing services.

Industry: Events & Live Entertainment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Beverly Hills, United States

Founded: 2010

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Live Nation Entertainment

1 week ago

IT Incident Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own and manage the end-to-end Incident Management and Problem Management lifecycle across the organization.
•Lead major incident response, acting as Incident Commander to coordinate technical teams, executive communications, escalations, and recovery efforts.
•Facilitate operational bridges, incident triage sessions, and stakeholder updates during critical outages.
•Conduct Post-Incident Reviews (PIR) and structured Root Cause Analysis (RCA), document findings, and drive remediation and preventive actions to closure.
•Develop and monitor operational KPIs, SLAs, trends, and reporting dashboards; partner with engineering, infrastructure, security, and support teams to improve service stability and operational resilience.

Pay and Benefits

Salary: USD 80,000 - 100,000

Perks:Health Insurance401kPaid LeaveEquity

Key Requirements

•5+ years of experience in Incident Management, Problem Management, IT Service Management (ITSM), or Service Operations.
•Proven experience leading major incident response and conducting post-incident reviews.
•Strong understanding of ITIL Incident Management and Problem Management frameworks.
•Hands-on experience with ITSM tools such as ServiceNow, Zendesk, Jira Service Management, or equivalent platforms.
•Ability to coordinate cross-functional technical teams during critical operational incidents with strong communication and facilitation skills.

Experience:IT service managementEnterprise ITMajor incident management

Skills:LeadershipFacilitationCommunicationStakeholder engagementDecision-making under pressure

Certifications:ITIL 4 FoundationITIL Managing ProfessionalCertified Incident Manager (CIM)Certified Problem and Change Manager (CPCM)ITSM Implementation certification

Tech Stack:ServiceNowZendeskJira Service ManagementITIL

Company Brief

Live Nation Entertainment

Industry: Events & Live Entertainment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Beverly Hills, United States

Founded: 2010

Glassdoor: 3.7

Website LinkedIn Glassdoor