Notion Labs

1 month ago

Technical Enablement Manager, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Lead end-to-end enablement for Notion’s global CX teams, owning onboarding, change management and continuous learning. Define learning outcomes, create durable content and knowledge resources, design scalable onboarding, plan product-launch readiness for customer-facing teams, and measure impact to improve CSAT and productivity.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own end-to-end CX enablement for a business vertical: define learning outcomes, readiness expectations, and content strategy across the learning journey (onboarding → proficiency → change management → continuous improvement).
•Develop and maintain training and knowledge content: create and maintain comprehensive enablement kits, training materials, knowledge base resources, SOPs, and team communications.
•Build and evolve onboarding: design journeys that reduce time-to-productivity and improve role readiness.
•Lead launch readiness: translate product launches into clear readiness plans, content, and delivery for customer-facing teams.
•Measure impact and iterate: define, track and improve training outcomes and report to stakeholders and leadership.

Key Requirements

•7+ years experience building and leading onboarding and ongoing enablement programs (ideally for support, CX, or other customer-facing teams)
•Strong content strategy + knowledge management: designing and maintaining scalable, durable learning and knowledge experiences with a library of training content, knowledge base articles, and team-wide communications
•Instructional design capability: translate complex product/process changes into clear, role-relevant learning and documentation
•Measurement + critical thinking: using metrics to define success, identify opportunities and measure impact with data-informed decisions
•Cross-functional influence + operational rigor: aligning multiple partners, driving timelines, and building repeatable processes across multiple workstreams

Experience:7+ yearsCustomer ExperienceCXEnablementLearning and development

Skills:CommunicationLeadershipWritingFacilitationProblem-solving

Tech Stack:AI

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor

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Notion Labs

1 month ago

Technical Enablement Manager, Customer Experience

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own end-to-end CX enablement for a business vertical: define learning outcomes, readiness expectations, and content strategy across the learning journey (onboarding → proficiency → change management → continuous improvement).
•Develop and maintain training and knowledge content: create and maintain comprehensive enablement kits, training materials, knowledge base resources, SOPs, and team communications.
•Build and evolve onboarding: design journeys that reduce time-to-productivity and improve role readiness.
•Lead launch readiness: translate product launches into clear readiness plans, content, and delivery for customer-facing teams.
•Measure impact and iterate: define, track and improve training outcomes and report to stakeholders and leadership.

Key Requirements

•7+ years experience building and leading onboarding and ongoing enablement programs (ideally for support, CX, or other customer-facing teams)
•Strong content strategy + knowledge management: designing and maintaining scalable, durable learning and knowledge experiences with a library of training content, knowledge base articles, and team-wide communications
•Instructional design capability: translate complex product/process changes into clear, role-relevant learning and documentation
•Measurement + critical thinking: using metrics to define success, identify opportunities and measure impact with data-informed decisions
•Cross-functional influence + operational rigor: aligning multiple partners, driving timelines, and building repeatable processes across multiple workstreams

Experience:7+ yearsCustomer ExperienceCXEnablementLearning and development

Skills:CommunicationLeadershipWritingFacilitationProblem-solving

Tech Stack:AI

Company Brief

Notion Labs

Notion builds a customizable all-in-one workspace for notes, docs, databases, and collaboration, now adding AI-powered features and enterprise capabilities to serve teams and organizations worldwide.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Revenue: USD 500M to 1B

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2016

Glassdoor: 4.5

Website LinkedIn Glassdoor