Tech Supp Professional

Honeywell
Pune
Workplace: HybridFull timeFunction: Communications, PR & CommunityExperience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Collaboration","Client engagement","Continuous improvement","Knowledge sharing"]

Provide L2 technical software support for enterprise quality management solutions in the life sciences space, working with internal and external customers. Own escalated case resolution with strong case hygiene, replicate and investigate technical issues, and perform root cause analysis. Collaborate with product management and R&D to drive fast resolution, document all interactions, and lead knowledge-sharing to improve support processes. Support the Technical Software Support center with high-quality, timely feedback.

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Honeywell
Honeywell
1 day ago

Tech Supp Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide L2 technical software support for enterprise quality management solutions in the life sciences space, working with internal and external customers. Own escalated case resolution with strong case hygiene, replicate and investigate technical issues, and perform root cause analysis. Collaborate with product management and R&D to drive fast resolution, document all interactions, and lead knowledge-sharing to improve support processes. Support the Technical Software Support center with high-quality, timely feedback.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Lead resolution of complex and escalated support cases, ensuring timely closure and strong case hygiene.
  • •Provide dependable L2 technical software support for enterprise quality management software to internal and external customers.
  • •Identify, investigate, replicate, resolve technical issues and conduct root cause analysis.
  • •Collaborate with product management and R&D teams to expedite complex cases and compile summaries of recurring issues.
  • •Document and record all activities and communications, and support process development for Technical Software Support.

Key Requirements

  • •2-5 years of experience in technical support or client-facing engineering roles.
  • •Proficiency in the Salesforce platform, including Salesforce Flow and case lifecycle management.
  • •Working knowledge of CRM and support ticketing systems, with experience managing complex/escalated support cases.
  • •Debugging skills across cloud-based applications and workflows, plus basic life sciences domain understanding.
  • •Working knowledge of SQL and at least one programming language (Java, Python, or Apex).
Experience:2-5 yearsLife sciencesEnterprise software
Education:Bachelor's in Computer Science, Information Technology, or Electronics & Communication
Skills:CommunicationCollaborationClient engagementContinuous improvementKnowledge sharing
Languages:English
Tech Stack:SalesforceSalesforce FlowSQLJavaPythonApexCRM toolsSupport ticketing systemsTrackWiseTrackWise DigitalDBMSCloud-based applicationsWorkflows

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
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